Partner Scheduling Representative

At Veritext, we focus on the details – so legal teams can focus on the case. About the role:Providing our clients with exceptional service is the foundation of our business. In Partner Scheduling (Digital Solutions), you will be responsible for managing all aspects of scheduling independent contractors for proceedings while creating a positive experience for clients, both internal and external, prior to the proceeding taking place. What you'll get to do:Assign all requested resources (independent contractors, our “partners”) by 3pm local time the day before the proceedingBuild and maintain relationships with and provide support to reporters, agencies, videographers, interpreters, etc. and all other outside vendors, as applicableBe aware and knowledgeable of reporter skill set, geographic restrictions and schedule and assign to the appropriate workFollow best practices for assigning Reporters to multiple days or other job specific nuancesRespond to all client requests received via email and/or phone queue in a timely, pleasant and professional mannerProvide assistance to reporters, videographers, as applicable (i.e., directions, my steno machine is broken, legal issues, etc.); escalate to appropriate Veritext colleague if necessaryCommunicate professionally with clients, subcontractors and staff to ensure proper execution of all aspects of upcoming jobs are metResolve issues and escalate as needed to ensure prompt and accurate resolutionThe kind of teammate we’re looking for:Customer service oriented with strong interpersonal skills and the ability to build relationshipsDedicated professional with the ability to respond to requests promptly and accuratelyMust possess excellent written and verbal communication skillsMust be detail oriented, organized and be able to multi-taskWhat’s in it for you:Competitive compensation and total rewards packageComprehensive medical, dental and vision insuranceHybrid work structure (two days in the office, three days working remotely)Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 3 personal days, vacation, sick and discretionary time)Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)Matched 401(k) to help you save for your futurePet insurance to help your pet(s) live a long and happy lifeFlexible Spending Accounts (healthcare, dependent care, transit & parking)Company-paid life insurance as well as short-term and long-term disability insuranceLearning and development opportunities to advance both personally and professionallyVeritext Summer Camp – a fun-filled culture building and learning experienceGenerous employee referral program, tuition reimbursement program, employee contests, social opportunities and more!About Veritext:Veritext is the global leader in technology-enabled court reporting services and litigation support solutions with a proven track record of industry excellence. For law firms, government agencies and enterprise corporations, we provide access to innovative technologies and remote solutions, the highest-quality network of reporters and legal videographers, unmatched expertise in multiparty and complex litigation, unparalleled client service, and state-of-the-art conference spaces across North America. Veritext is committed to delivering comprehensive, client-focused legal solutions that address the evolving needs of the legal industry. Our solutions utilize the latest easy-to-use technologies to streamline the deposition process and reliably handle the most complex cases. All of this combined with unsurpassed data security ensures that Veritext clients have the best tools available and the confidence of working with the market leader.Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas – an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.About this posting:Compensation ranges, when noted, represent the expected base pay compensation range for this role. Ultimately, a number of factors including, but not limited to, your prior job-related knowledge and experience, geographic location, and qualifications will be considered when determining your pay and we may pay more or less than the posted range.JobFamilyIC RelationsJobFunctionIC RelationsPayTypeHourlyHiringMinRate20.46HiringMaxRate23