Financial Aid Advisor/Verification Coordinator

Financial Aid Advisor/Verification Coordinator

Community College of Denver is seeking individuals with demonstrated commitment to creating an inclusive learning and work environment. CCD values the ability to work effectively with students, families, faculty, instructors and staff of diverse backgrounds.

Job Description

The Financial Aid Advisor/Verification Coordinator reports to the Associate Director of Financial Aid Operations. This position requires a highly functional knowledge of federal student aid eligibility regulation, exceptional analytical skills and exercises a high degree of professional judgment. This position coordinates processing for all aid applications and verification processes received by the office in compliance with federal, state and institutional regulations, guidelines and procedures. The Financial Aid Advisor/Verification Coordinator supports students, parents, and other financial aid office functions regarding application process, eligibility, analysis, budgeting, packaging and disbursement in compliance with federal, state, and institutional guidelines; and evaluates and analyzes complex eligibility and application requirements and resolves discrepancies. This position is also responsible for annual review and implementing federal verification guidelines, and for resolving C flags, ISIR data corrections, rejected files and all ISIR loading processes.

Primary Duties

• Manages student aid eligibility issues, reporting and verification processes
• Analyze federal and state documentation and verification worksheets
• Evaluate original FAFSA application to resolve conflicting information
• Ensure compliance in student eligibility requirements
• Coordinate requests for additional information from students
• Maintain current written CCD procedures
• Report weekly statistics to Associate Director of Financial Aid Operations
• Recommend form updates as needed (in conjunction with Associate Director of Operations)
• Process ISIR corrections
• Serve on the Professional Judgment Committee
• Process Income Adjustment Appeals
• Monitor and resolve issues with discrepancy reports
• Investigate potential fraud and fraud referrals

Processes ISIRs

• Resolve C-flag, rejects and comment code.
• Coordinate data load processes, including batch posting and suspense files.

Advising Students

• Assist students and parents with application and eligibility requirements.
• Provides exceptional customer service in-person or via email/phone.

Banner Usage

• Run daily reports for ready-for-review, C-flags, discrepancy, data load

Interacts with other agencies and CCD departments (CCCS, DOE, other institutions of higher education)

• Conduct and attend professional training to maintain program integrity

Other duties as assigned

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Minimum Qualifications: Any equivalent combination of education, experience, knowledge, skills, and abilities.

Education: (Minimum/Required)

Associate degree in Business, Education, Social Sciences, Accounting, or a related field.

Experience: :(Minimum/Required)

Two (2) years of hands-on experience working in a college/university Financial Aid office performing:

• FAFSA review and needs analysis
• Verification processing
• ISIR review and correction
• Resolving C-flags, comment codes, and rejected applications
• Packaging aid and/or awarding

Education: (Preferred)

Bachelor's degree

Knowledge/Skills/Abilities: (Minimum/Required)

• Commitment to quality customer service.
• Strong oral and written communication skills.
• Strong attention to detail.
• Ability to handle numerous complex and routine tasks simultaneously.
• Human relations skills.
• Ability to work with a diverse group of individuals.
• Ability to work with complex long and short-range concurrent planning for overlapping aid years.
• Ability to accommodate some weekend and evening hours.
• Working knowledge of Banner Financial Aid software.

Technical Skills: (Required)

Experience using financial aid systems such as:

• COD
• FAA Access
• NSLDS
• EdConnect
• Regent
• Cognos
• Banner

Other Considerations

Ability to work in a high-volume, multi-tasked area, and dealing with a large diverse population of students. Should possess high energy, attention to detail, and the ability to organize effectively. Must be available to work during peak periods based on job responsibilities and college calendar.