SR CUSTOMER EXPERIENCE COORDINATOR

SR CUSTOMER EXPERIENCE COORDINATOR

The role is an entry-level contributor that solves customer-related problems of limited complexity and scope and performs a variety of administrative assignments to gain knowledge and skills related to the department. The coordinator will be responsible for coordinating various aspects of the customer experience, including handling inquiries, resolving issues, and implementing initiatives to enhance customer satisfaction. Duties and Responsibilities Execute daily tasks and administration related to customer experience such as customer calls, order processing and entry, delivery status, customer claims, purchase orders, and other responsibilities as defined by department. Respond promptly to customer inquiries via phone, email, and chat. Work proactively to resolve customer issues and provide timely solutions. Coordinate communication with customers and associates. Serve as a customer experience resource for other associates. May be responsible for some warehouse and inventory tasks. Maintain accurate and organized records of customer interactions and resolutions. Provide basic analysis and apply knowledge from experience or standard procedure to solve problems. Perform other duties as needed. Required Experience and Education Bachelor’s degree in a related field or equivalent education and/or experience. 0-2 years relevant experience or equivalent education and/or experience. Applies conceptual knowledge of the theories, practices, and procedures within a discipline. Excellent communication, problem solving, and organizational skills. Able to multitask, prioritize, and manage time effectively. High level of integrity and discretion in handling sensitive and confidential data. Benefits Competitive salary and comprehensive benefits package, career opportunities, and an environment of creativity and growth. Company Match on 401k. Employee Purchase Discount. Tuition Reimbursement. Dal-Tile is a proud supporter of our U.S. military, veterans and their families. Active military, transitioning service members and veterans are strongly encouraged to apply. Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant. #J-18808-Ljbffr Mohawk Industries, Inc.