Wholesale Supervisor - 2nd Shift

Wholesale Outbound Supervisor

Location: Fairfield, OH (On-site) Shift: 2nd Shift : 3:30 PM 12:00 AM

Position Overview

A growing logistics and fulfillment organization is seeking a hands-on Wholesale Outbound Supervisor to lead daily shipping operations and ensure orders are fulfilled accurately, efficiently, and on time. This role oversees outbound associates and coordinates picking, packing, staging, loading, and shipping activities while maintaining compliance with customer requirements, safety standards, and service-level expectations.

Key Responsibilities

Operations Leadership

• Oversee daily wholesale outbound activities, ensuring timely and accurate order fulfillment.
• Assign labor and prioritize workflow based on order volume, carrier schedules, and customer requirements.
• Ensure compliance with routing guides, labeling, palletization, packing standards, and shipping documentation.
• Coordinate dock operations and maintain adherence to standard operating procedures and WMS processes.

Team Leadership

• Supervise, coach, and develop warehouse associates.
• Conduct shift meetings, safety talks, and operational updates.
• Support onboarding, training, and performance management initiatives.

Performance & Quality

• Monitor key metrics including productivity, accuracy, SLA performance, and shipping compliance.
• Investigate and resolve issues such as shortages, damages, mispicks, and late shipments.
• Drive continuous improvement efforts to improve efficiency and reduce errors.
• Ensure shipment quality, documentation accuracy, and customer compliance requirements are met.

Systems & Collaboration

• Utilize WMS tools to manage order status, exceptions, and inventory-related issues.
• Partner with Inventory Control, Transportation, and Operations teams to resolve challenges and maintain service levels.
• Communicate operational performance, risks, and priorities to leadership and provide effective shift handoffs.

Safety

• Promote a safe, organized, and compliant work environment.
• Address safety concerns, equipment issues, and incidents promptly.

Qualifications

Required

• 2+ years of warehouse, distribution, logistics, or fulfillment experience.
• 1+ year of leadership experience in a fast-paced operational environment.
• Knowledge of wholesale shipping processes, routing guides, labeling, palletization, and shipping documentation.
• Experience using warehouse management systems (WMS) and RF scanning technology.
• Strong leadership, communication, organizational, and problem-solving skills.

Preferred

• Experience in retail compliance or chargeback-prevention environments.
• Forklift certification or ability to obtain certification.
• Experience working in automated or technology-enabled distribution operations.