Associate Clinical Oncology Specialist

Territory: This role covers the state of Utah. Associate Clinical Oncology Specialist (ACOS) is responsible for contributing to account sales, service, and support activities of all Oncology products. The role includes ensuring patients adhere to the prescribed test cadence with a focus on improving patient outcomes. The individual will identify areas of improvement in clinical workflows, test fulfillment, internal systems and processes. Responsibilities include cultivating and maintaining key relationships and working with customers and internal partners that enable Signatera patient retention and unit growth within existing customers. Primary Responsibilities Work with assigned COS to grow, maintain & support existing customers Build relationships with key personnel at assigned Oncology accounts to facilitate unit growth Analyze and monitor patient testing to ensure that patients remain on the protocol prescribed by the Oncologist Assess the needs of medical professionals and staff members with a focus on customer support, coordination of logistics, and problem solving Become experts on all Natera Oncology products and processes to maximize effectiveness in the field Educate medical professionals on the tools and resources that Natera provides to facilitate test order management Utilize and maintain internal reports of key performance indicators (KPIs) related to patient retention and fulfilled order volume Be a key team player within the sales organization who can partner with internal stakeholders, such as sales reps, patient coordinators, territory managers, etc., to achieve the best outcomes for the patient and the provider Qualifications Bachelor’s degree preferred or Associate’s degree with minimum of 4 years of relevant experience Medical assistant, clinical support, patient liaison or nursing background or a minimum of 2 years of sales experience Knowledge, Skills, and Abilities Thrives in ambiguous environments Exceptionally bright, flexible, self‑motivated, and results oriented with strong interpersonal and analytical skills Ability to think strategically as well as execute tactically Must act with a sense of urgency Have a strong desire to work in a fast‑pace environment and must work independently with an internal drive to be successful Excellent organizational and communication skills (written and verbal) with demonstrated ability to effectively present to both internal and external customers Effective time management skills required with a demonstrated ability to assess and prioritize Proficient in Microsoft PowerPoint and Excel; Gmail Fluent in understanding data spreadsheets and technologies, although the Patient Retention Specialists will continue to lead patient identification and vetting Demonstrated ability to quickly learn software and reporting systems Physical Demands & Work Environment Duties are typically performed in a medical office or hospital setting This position requires the ability to use a computer keyboard, communicate over the telephone and read printed material Duties may require working outside normal working hours (evenings and weekends) at times Compensation & Benefits In addition to a base salary, we offer uncapped commission, a car allowance program, and Restricted Stock Units (RSUs). On‑target earnings (OTE) range from $110,000 – $130,000 USD for the first year. Competitive benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Employees and their immediate families also receive free testing, fertility care benefits, pregnancy and baby bonding leave, a 401(k) plan, commuter benefits and more. EEO Statement Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws. #J-18808-Ljbffr