Director of Programs and Operations

Job Description

Director of Programs & Operations

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Asiyah Women’s Center

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Brooklyn, NY | Full-Time | Primarily In-Person

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Asiyah Women’s Center is seeking an experienced, highly organized, and mission-driven  Director of Programs & Operations to serve as the senior leader responsible for the day-to-day functioning of our programs, emergency shelter, mental health programming, staff, and organizational operations.

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What This Job Is

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The Director of Programs & Operations is responsible for making sure Asiyah’s services actually run effectively every day.

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This person will oversee the staff delivering our programs, supervise our LMSW from an administrative and programmatic standpoint, manage mental health programming, oversee emergency shelter operations, strengthen client intake and case coordination systems, manage volunteers and interns, and make sure operational and program responsibilities are completed accurately and on time.

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The Director will be expected to know what is happening across Asiyah’s programs and shelter, identify problems before they become crises, assign responsibility, create systems where they are missing, and ensure consistent follow-through.

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This role works closely with the Executive Director and serves as a bridge between organizational vision and day-to-day implementation. The Director will also work closely with the Development team to ensure programs meet grant commitments and to support fundraising, reporting, donor engagement, and development efforts.

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Asiyah provides culturally responsive, trauma-informed services to survivors of domestic violence and women and families experiencing housing instability. Our services include emergency shelter, housing advocacy, case management, mental health services, crisis response, community programming, and volunteer engagement.

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Key Responsibilities

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Programs & Mental Health

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• Oversee the daily implementation and quality of Asiyah’s programs.
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• Manage mental health programming, including counseling referrals, support groups, scheduling, participation, documentation, and outcomes.
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• Provide administrative and programmatic supervision to the LMSW and coordinate appropriate clinical supervision when required.
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• Monitor caseloads, client follow-up, referrals, program participation, and service delivery.
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• Strengthen intake, referral, case coordination, and documentation systems.
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• Ensure programs meet organizational goals, grant requirements, and reporting expectations.
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Emergency Shelter Operations

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• Oversee daily operations of Asiyah’s emergency shelter.
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• Manage admissions, discharges, occupancy, bed availability, resident orientation, and shelter procedures.
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• Maintain clear safety, confidentiality, incident reporting, and crisis escalation protocols.
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• Coordinate residents’ housing, case management, mental health, and other service needs.
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• Oversee shelter facilities, supplies, repairs, maintenance, vendors, room turnover, and emergency preparedness.
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• Ensure the shelter remains safe, organized, trauma-informed, and appropriately staffed.
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Staff Leadership

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• Supervise program, social service, operations, and administrative staff.
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• Conduct regular supervision, staff meetings, and performance check-ins.
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• Establish clear responsibilities, deadlines, reporting structures, and accountability.
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• Coordinate staff scheduling, onboarding, training, and professional development.
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• Identify staffing gaps and work with leadership on recruitment and coverage needs.
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Operations

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• Manage day-to-day operations across Asiyah’s office, shelter, and programs.
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• Create and maintain policies, procedures, workflows, calendars, and operational systems.
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• Oversee facilities, vendors, supplies, technology, scheduling, and other organizational needs.
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• Identify inefficiencies, resolve operational problems, and ensure important tasks have clear ownership and follow-through.
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Volunteers & Interns

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• Oversee volunteer recruitment, onboarding, scheduling, assignments, and engagement.
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• Lead Volunteer Fridays and other volunteer initiatives.
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• Ensure interns and trainees have clear supervisors, schedules, responsibilities, and appropriate support.
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Development & Fundraising Support

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• Partner with the Executive Director and Development team to support fundraising and organizational sustainability.
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• Provide program data, outcomes, client impact information, and narratives for grant proposals and funder reports.
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• Ensure grant-funded programs meet required deliverables and timelines.
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• Help identify programmatic funding needs and opportunities.
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• Participate in donor, foundation, and funder meetings when appropriate.
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• Support fundraising campaigns, donor engagement, events, site visits, and special initiatives.
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• Ensure Development has accurate and timely information about program impact, needs, and accomplishments.
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Compliance & Reporting

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• Track program outcomes, grant deliverables, shelter data, mental health programming, and operational performance.
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• Maintain accurate and organized program documentation.
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• Support funder reports, audits, monitoring visits, Board reporting, and program evaluations.
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• Identify documentation or compliance gaps early and work with staff to resolve them.
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Leadership

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• Serve as a key member of Asiyah’s leadership team.
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• Translate the Executive Director’s priorities into concrete plans, responsibilities, deadlines, and deliverables.
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• Provide regular updates on programs, shelter operations, staffing, mental health programming, and organizational risks.
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• Take ownership of projects and responsibilities from planning through completion.
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• Help build the systems and infrastructure necessary for Asiyah’s continued growth.
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Qualifications

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• 5+ years of experience in nonprofit management, social services, human services, program management, shelter operations, or organizational operations.
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• 2–3+ years of staff supervision or management experience strongly preferred.
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• Experience supervising social workers, case managers, or human-services professionals preferred.
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• Experience with emergency shelter, domestic violence, housing, homelessness, mental health, crisis response, or related human services strongly preferred.
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• Experience supporting grants, fundraising, donor reporting, or nonprofit development preferred.
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• Exceptional organization, attention to detail, and follow-through.
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• Strong project management and problem-solving skills.
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• Experience creating policies, procedures, workflows, and accountability systems.
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• Strong understanding of trauma-informed services, confidentiality, professional boundaries, and client safety.
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• Ability to manage multiple priorities and make sound decisions independently.
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• Excellent written, verbal, and interpersonal communication skills.
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Benefits

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• Employer-matching 401(k)
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• Health insurance
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• Generous paid time off
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• Paid holidays
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• Professional development opportunities
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To Apply

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Please submit your resume and a brief cover letter describing your experience managing programs and operations. 

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Asiyah Women’s Center is an equal opportunity employer. We strongly encourage candidates from diverse cultural, linguistic, professional, and lived-experience backgrounds to apply.