Team Lead, Energy & Construction (E&C) & Energy OPS.

Locations: Kansas City, MO, US | Windsor, CT, US | Alpharetta, GA, US

About the Role

As Team Lead for Energy & Construction (E&C) and Energy Operations, you will be at the heart of a fast-moving, high-impact specialty portfolio. You'll lead a talented team of Underwriting Assistants and Operations professionals, partnering closely with Underwriting leaders to deliver outstanding service, operational precision, and continuous improvement. This is not just an operations role — it's a leadership opportunity to shape culture, champion transformation, and drive meaningful change across a complex and exciting business portfolio.

Key Responsibilities

Leadership & Talent Development

• Lead, coach, and develop a team of Underwriting Assistants and Operations professionals.
• Create a high-performing, collaborative, and customer-focused team culture.
• Conduct performance management, career development, succession planning, and workforce planning activities.
• Drive employee engagement through regular coaching, feedback, and development discussions.
• Ensure appropriate workload balancing and resource allocation across the team.

Service Delivery & Operational Excellence

• Oversee execution of all post-underwriting operational activities across the Energy & Construction portfolio.
• Ensure timely and accurate processing of binders, endorsements, policy issuance, renewals, cancellations, and invoicing activities.
• Monitor service levels, quality metrics, productivity measures, and operational KPIs.
• Identify and remove operational bottlenecks while improving end-to-end workflow efficiency.
• Maintain business continuity and proactively address capacity risks.

Business Partnership

• Partner closely with Underwriters and business leaders to support portfolio growth and operational priorities.
• Develop strong relationships with brokers, underwriting teams, claims, compliance, finance, legal, and technology partners.
• Provide operational insight and recommendations to improve customer and broker experience.
• Support implementation of strategic business initiatives and portfolio growth objectives.

Risk, Controls & Audit Readiness

• Ensure operational activities comply with internal policies, regulatory requirements, and underwriting guidelines.
• Own audit readiness, documentation quality, evidence collection, and control execution.
• Monitor operational risks and implement corrective actions as needed.
• Escalate issues early and drive resolution plans to minimize business impact.
• Maintain strong data quality and operational governance practices.

Transformation & Continuous Improvement

• Lead process improvement initiatives that enhance efficiency, service quality, and controls.
• Champion technology enablement, AI adoption, automation opportunities, and workflow modernization.
• Support SOP governance, employee training, change management, and readiness activities.
• Contribute to future-state operating model initiatives and organizational transformation efforts.

About the Team

The US Energy & Construction Operations team is a specialist group dedicated to delivering exceptional underwriting operations support across Energy, Construction, and related specialty insurance portfolios. The team plays a critical role in ensuring accurate, compliant, and timely processing of complex insurance transactions while partnering closely with underwriting leadership to enable business growth. With a strong focus on service excellence, operational governance, and continuous improvement, the team is at the forefront of Swiss Re's transformation journey — embracing technology, innovation, and smarter ways of working every day.

About You

You are an experienced operations leader who combines strategic thinking with hands-on execution. You lead with empathy and accountability, inspire teams to perform at their best, and are energized by complexity and change. You communicate with clarity, build trust with stakeholders at all levels, and are relentless in your pursuit of operational excellence. You bring a continuous improvement mindset and are excited by the opportunity to shape the future of specialty insurance operations.

We are looking for candidates who meet these requirements:

• Bachelor's degree or equivalent business experience.
• 5+ years of commercial insurance operations, underwriting support, or underwriting experience.
• Previous team leadership or supervisory experience preferred.
• Knowledge of Energy, Construction, Specialty, or Commercial Insurance operations strongly preferred.
• Strong analytical, organizational, and problem-solving skills.
• Demonstrated success leading change and process improvement initiatives.
• Excellent communication, stakeholder management, and coaching capabilities.

Our company uses a hybrid work model requiring at least three days in the office each week, with the option to work onsite full-time if preferred. This position is not eligible for full-time telework, relocation assistance or visa sponsorship.

The estimated base salary range for this position is $76,000 to $114,000. The specific salary offered for this, or any given role will take into account a number of factors including but not limited to job location, scope of role, qualifications, complexity/specialization/scarcity of talent, experience, education, and employer budget. At Swiss Re, we take a "total compensation approach" when making compensation decisions. This means that we consider all components of compensation in their totality (such as base pay, short- and long-term incentives, and benefits offered), in setting individual compensation.