Account Manager - BWI Airport

BWIPF1-Balt Wash Intl 1007 Air Cargo Dr Building D Door 17 Baltimore, MD 21240, USA The Account Manager will be tasked with maintaining customer records, ensuring client satisfaction, and promoting new business. You are responsible for account payment management, issue resolution, and assistance in service or product selection. The role also involves building and managing new partnerships and adhering to Key Performance Indicators and Standard Operating Procedures. Key skills include excellent communication, problem-solving abilities, and experience in travel-related fields. RESPONSIBILITIES Develop and maintain strong relationships with clients, understanding their unique requirements and ensuring their satisfaction Collaborate with clients to identify opportunities for service enhancements and provide solutions to meet their goals Coordinate with internal departments to ensure the timely and effective delivery of services to clients Monitor client accounts, track performance metrics, and analyze data to identify trends and areas for improvement Prepare and present regular reports to clients, summarizing service performance, achievements, and recommendations Resolve client inquiries, concerns, and issues promptly and professionally Collaborate with the sales team to identify upsell and cross-sell opportunities within existing client accounts Ensuring each position is covered and all requirements of the contract are met Maintaining accurate timekeeping for payroll purposes Assisting with tip reporting (if applicable), call out logs, records, passenger logs, electronic passenger assist by staff on shift or any required forms Ensuring all incoming staff members have on-the-job training Communicating with airlines and other customers to provide exceptional customer service Ensure staff is meeting safety standards Counseling, Coaching and Participating in Disciplinary Actions Demonstrate regular, predictable attendance at job location Collaborate with the sales team to identify upsell and cross-sell opportunities within existing client accounts Perform any additional duties as assigned by management QUALIFICATIONS 18 years of age or older Eligible to work in the United States Must have a valid state‑issued driver’s license with an acceptable driving record Communicate effectively in English (reading, writing, speaking) Bilingual in English/Spanish a plus 2 Years of Customer Management or Sales Experience Knowledge of the Aviation Industry Intermediate/Highly proficient Word, Excel, PowerPoint, Outlook Ability to access and interpret information in print and electronically, including the use of electronic devices including iPads/Tablets, Computers, and Mobile Devices Effectively communicate with colleagues and clients, both in‑person and through electronic means Pass a background check and drug screen Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal – as applicable) Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays Must be flexible to work extended hours on occasion to support our field operations To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements. PHYSICAL ACTIVITY/WORKING CONDITIONS Ability to lift up to 25 pounds Position is generally sedentary, sitting for long periods of time Be able to hear and respond to the spoken voice and to audible alarms Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three‑dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus) The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience. PrimeFlight Aviation Services, Inc. is proud to be an equal‑opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws. SMS/Text Communications By providing your mobile number and opting in, you consent to receive SMS messages from PrimeFlight related solely to recruiting and employment opportunities, such as job postings, application status updates, or interview scheduling. Consent is voluntary and not a condition of applying for employment. Message frequency may vary. Standard message and data rates may apply. Reply STOP to opt out or HELP for assistance. Carriers are not liable for delayed or undelivered messages. Numbers will be used in accordance with this Privacy Policy and not shared for marketing without consent. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr