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Senior IT Help Desk & End-User Support Lead

Contact-Government-Services,-LL

Contact Government Services, LLC seeks a Senior Help Desk Technician II to deliver Level 1 and 2 support for EOUSA, assisting senior management, attorneys, and staff. The role requires setup of conference rooms, user accounts, and ITIL-aligned ticket handling in a government environment. Responsibilities include proactive reporting, inventory management, and end-user training. The position emphasizes collaboration, professional growth, and a commitment to delivering high-quality IT services #J-18808-Ljbffr Contact-Government-Services,-LL

Vacancy posted 1 day ago
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