Senior IT Help Desk & End-User Support Lead
Contact-Government-Services,-LL
Contact Government Services, LLC seeks a Senior Help Desk Technician II to deliver Level 1 and 2 support for EOUSA, assisting senior management, attorneys, and staff. The role requires setup of conference rooms, user accounts, and ITIL-aligned ticket handling in a government environment. Responsibilities include proactive reporting, inventory management, and end-user training. The position emphasizes collaboration, professional growth, and a commitment to delivering high-quality IT services #J-18808-Ljbffr Contact-Government-Services,-LL
- ...Manufacturing Co in Boston is looking for a Senior Help Desk Technician to provide essential Level 1 & 2 support to a diverse range of end users, including senior management and staff at... ...a proactive approach in managing IT assets, providing support, and training the...SeniorWork at officeRemote work
$75k - $105k
BGBx is hiring a Helpdesk Manager to lead the IT Helpdesk operations in Boston. This hybrid role focuses on ensuring timely support for end-user technology needs and managing workflows to enhance service excellence. Ideal candidates possess 3-5 years of IT support experience...Suggested$139k - $187k
Wave Life Sciences in Boston is seeking an End User Services Senior Manager to oversee the full end user services portfolio, ensuring responsive... ...locations. The ideal candidate will have 10+ years of experience in IT operations, strong vendor management, and strategic...Senior$139k - $187k
...Reimagine Possible”, we are leading the charge toward a... .... Description The End User Services Senior Manager provides strategic... ...services, helpdesk support, workplace technology,... ...in End User Services, IT Operations, Service... ...below expectations. Help shape sourcing strategy...SeniorTemporary workSummer workLocal areaRemote workShift work$70k - $80k
Vanderweil Engineers, located in Boston, is seeking a Senior Helpdesk Analyst to deliver top-notch support for internal clients. In this role, you'll manage devices and users via Microsoft Intune and support a Microsoft 365 environment. The ideal candidate will have over...Senior- Revolution Space in Boston seeks an IT Support Analyst to join our growing IT team. You will be the frontline for end‑user support while owning key operational processes like workstation deployment, identity management, and hardware inventory in a highly secure, compliance...
- The Senior IT Trainer is a dynamic, tech-forward leader... ..., you will create and lead live and virtual... ...practitioners, advocating for the end user during project... ...impact e-learning and support materials using tools... ...address concerns. Analyze Help Desk trend data and user...SeniorWork at office
- RxSense is looking for a Senior IT Support Analyst in Boston to improve and support IT systems for the office. This role involves managing IT support, assisting with office equipment, and ensuring compliance with security standards. The ideal candidate will have at least...SeniorWork at office
- ...End User Support Manager A growing organization is seeking an End User Support Manager to lead a skilled team and drive modern device management across the company. This is a hands... ..., and delivering an exceptional employee IT experience. What You'll Do Lead and...
$65.66k - $97.43k
Role, Inc. is seeking a Desktop Support Associate II to provide technical support for employees across the U.S. This role combines end-user support with IT process ownership in a remote-first culture. You will assist with onboarding, incident management, and support core...Remote job$94.1k - $150k
...The Cloud Computing Support Lead serves as the senior technical expert for enterprise cloud infrastructure and services that host mission‑critical workloads... ...or cloud environments in an enterprise or federal IT setting. ~ Significant hands‑on experience with at least...SeniorContract workWork at office$101.9k - $155.35k
...employer. Overview The Senior IT Trainer is a dynamic,... ..., you will create and lead live and virtual sessions... ..., advocating for the end user during project... ...impact e-learning and support materials using tools... ...address concerns. Analyze Help Desk trend data and user feedback...SeniorWork at officeNight shiftAfternoon shiftEarly shift$78k - $88k
Cognizant is seeking a Senior Deskside Support Engineer located in Boston, MA. The role involves providing support for the desktop environment, deploying and configuring desktops/laptops, and troubleshooting a variety of hardware and software issues. Ideal candidates should...Senior$177.6k - $222k
.... The Crown Is Yours As the Senior Manager of End User Computing, you'll define and... ...workplace. In this role, you'll lead the evolution of endpoint... ...across Security, Identity, IT Services, and business teams... ...productivity, simplify operations, and support the adoption of emerging...SeniorFull timeImmediate start- Atlantic Group is seeking a skilled IT Support Specialist in Boston to provide deskside and remote support. This role involves resolving incidents, supporting users, and maintaining IT systems. You will serve as a technical mentor to junior team members and develop automation...SeniorRemote work
- A leading U.S. grocery retailer is seeking an End-User Administrator IV to provide expertise in digital media devices and support services. This hybrid position requires a Bachelor's in Computer Science and 5+ years of relevant experience. Responsibilities include managing...Senior
$25.78 - $37.27 per hour
...Services Company, is seeking a Senior Customer Service... ...to provide advanced technical support for users in a federal environment. The... ...role involves troubleshooting IT issues, creating documentation... ...years of experience in service desks and a strong understanding of...SeniorHourly pay- Haemonetics is seeking an IT Site Support Specialist in Boston, Massachusetts, to provide advanced on-site support for escalating technical... ...work closely with specialized teams to deliver efficient end-user IT services. The role requires at least three years of IT support...SeniorRemote jobFlexible hours
$108k - $156k
...Contact Government Services) is seeking a Senior Help Desk Technician II in Boston, Massachusetts... ...providing Level 1 & 2 Help Desk support to end users including senior management and staff.... ..., software/hardware installation, and IT inventory management. The ideal candidate...Senior$55 - $65 per hour
...compensation: 55.00 - 65.00 USD Per Hour HireArt is helping our client find a Senior IT Support Engineer to own the end-user IT experience across device lifecycle management... ...shape onboarding, device management, service desk operations, and workplace technology processes...SeniorHourly payFull timeContract workTemporary workFor contractorsWork at officeLocal areaRemote workVisa sponsorshipFlexible hours- HireArt is seeking a Senior IT Support Engineer in Cambridge, MA, to enhance the end-user IT experience. This role focuses on onboarding and device management, ensuring high-quality support across various platforms including Linux, macOS, and Windows. The ideal candidate...SeniorFull timeLocal area
- Dormont Manufacturing Co is hiring a Senior Help Desk Technician II in Boston, MA to provide Level 1 & 2 Help Desk support services for senior management and staff within the... ...Attorneys. The ideal candidate will assist with user accounts, software/hardware installation,...SeniorWork at office
- Senior IT Epic Analyst Position Summary Serves as a senior... ...Inventory, while also supporting EpicCare Ambulatory and... ...technical solutions. Lead troubleshooting efforts... .... Participate in user training and support activities... ...working directly with end users, operational...SeniorFlexible hours
$260.7k - $322k
...goal, our vision is to lead the future of rare... ...focused on creating a supportive and inclusive environment... ...new possibilities The Senior Director, IT - Infrastructure and... ...Voice Network Management, End User Computing, Audio/Video... ..., and Global Service Desk. Work Model: Flex:...SeniorFull timeWork at officeLocal areaWorldwideFlexible hours2 days per week3 days per week- ...Senior IT Project Manager Quincy, MA 02171- Hybrid Schedule... ...directors and IT leads, external technical teams... ...the execution of full end-to-end IT projects and... ...innovative solutions to help clients with Digital... ...experiences that put the users first, providing an unparalleled...SeniorContract workWork experience placementWork at office
- ...Senior Help Desk Technician Employment Type: Full Time Department: Help Desk CGS seeks a... ...provide Level 1 & 2 Help Desk (PC Assist) support services to end users, including senior management,... ...update required information for all IT‑related tickets utilizing ITIL Creation...SeniorFull timeFor contractorsWork at officeRemote workFlexible hours
$99.01k - $143.57k
...motivated and collaborative Senior IT Business Analyst to support the planning, development,... ...stakeholders to ensure solutions meet user needs and organizational... ...Demonstrated ability to lead and facilitate cross-... ...requirements from stakeholders and end users. Collaborate with...SeniorWork experience placementWork at office3 days per week- ...Senior Discovery IT System Administrator Employment Type: Full-Time, Executive-Level CGS... ...Administrator, you will play a key role in supporting various aspects of the company's... ...Develop and provide training for the end-users; Provide general support, subject matter...SeniorFull timeFor contractorsFlexible hours
- ...Posted on 10/30/2025 The IT Senior Project Manager’s... ...Preparing comprehensive support plans in the areas of quality... ...documentation meets user needs and has... ...aspects of the projects, leading meetings, and other project... ...relationships with management and end users. Proven ability...SeniorWork experience placement
$150k - $190k
...Description Job Description Senior IT Operations Engineer... ...IT as a product instead of a help desk. You will work with our IT leadership... ...ticket that hits our support tool, is a signal. Something... ...away at them. • A great week ends with fewer open issues and fewer...SeniorWork at office
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