General Manager

GENERAL MANAGERFull-time Salaried Mill Valley, CAPay range: $95K-$125K/year (based on experience)THE OPPORTUNITYWere looking for a hospitality-minded operator who will serve as the primary leader responsible for the daily guest experience, operational standards, team leadership, and overall rhythm of Wonderhouse. This is the kind of role where no two days look exactly the same. You might be welcoming a prospective member, coordinating an event setup, and troubleshooting an operational issue all before lunch.As our General Manager and Head of Hospitality, youll be the person who makes sure the space feels as good as it looks, that every family who walks in feels seen, and that the team around you is set up to thrive. Youll report directly to our CEO and COO, and youll be the on-the-ground captain day in and day out.The ideal candidate is equal parts: polished operator, calm problem-solver, gracious host, systems thinker, and collaborative leader. This person will help establish the tone, rhythm, and operational excellence of Wonderhouse from the ground up.YOU MIGHT BE THE ONE IFYou have a hospitality or operations background (think boutique hotel, luxury wellness, restaurants, community center, or member-based spaces) and you know what it takes to run a space people genuinely love returning to.You lead with warmth. You remember names, notice when something feels off, and care deeply about making people feel welcome.Youre an operator at heart. You proactively spot problems, improve systems, and create structure.Youve hired, trained, or led a small team before and you understand that great culture starts with leadership, consistency, and how you show up everyday.Youre highly organized and comfortable in a growing business environment where adaptability, initiative, and flexibility are essential.WHAT YOULL DOMember Experience + HospitalityServe as an essential face of Wonderhouse and set the tone for the guest experience. Oversee the member journey from inquiry to check-in: tours, onboarding, retention and ongoing supportBuild genuine relationships with our community know your regulars, celebrate milestones, and proactively support guests Ensure our community guidelines are upheldGather member feedback and regularly communicate insights and operational needs to leadershipSpace + Facilities ManagementOversee day-to-day operations across the entire building including cleanliness, ambiance, supplies, equipment, maintenance, and operational readinessOpen and close the space ensuring all operational systems run smoothly throughout the day (ie. manage vendor relationships for cleaning, maintenance, and deliveries)Conduct regular safety and facility checks and ensure compliance with operational procedures and local regulationsMaintain the small details that elevate hospitality: restocked complimentary amenities, seasonal touches, fresh playlists, organization, the little things that make a big differenceTeam LeadershipHire, train, and support front-of-house staff and play studio Guides Build and maintain the staffing schedule, including coverage for evenings and weekend eventsBuild a strong hospitality-oriented team culture Lead by example during both low and high-volume momentsModel the Wonderhouse values and uphold high standards across all guest interactions Collaborate closely with our Lead Guide(s), who oversees child-facing programming, to ensure the space runs cohesivelyOperations + AdministrationProficiency with tech is essentialProcess sales; support with billing questions & online guest communicationsLog new inquiries and member notes in our CRM so nothing falls through the cracksTrack space usage patterns and operational insights to support leadership decision-making Support onboarding and training of new team membersCoordinate with leadership and marketing teams on in-space events and partnershipsBONUS POINTS IFYouve built or contributed to community programming including events, workshops, recurring gatheringsYou have experience opening or helping launch a new business or locationYou have experience with community management platforms THE DETAILSFull-time, salaried role with benefits based on-site in Mill ValleyTraditional business hours serve as the primary schedule, with flexibility for occasional evenings, weekends, and special events.Reports to CEO & COO; works closely with additional leadership teamGiven the presence of minors, a background check is required for this roleInterested? Email View email address on click.appcast.io for a job application.
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