Assistant General Manager

Assistant General Manager

We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

What You'll Do

As the Assistant General Manager, you'll lead hotel operations including Front Office and Grab & Go. You are responsible for creating ridiculously personal experiences for all hotel guests! In collaboration with the Front Office Managers and Director of Housekeeping, you'll provide support for the staff by making sure all brand standards are met, employees are developed properly and ensuring company culture and programs are supported and encouraged. He/She is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.

Some of your responsibilities include:

• Lead a flock of hardworking Front Office department that seek to provide extraordinary guest experiences, while performing within financial guidelines.
• Assist General Manager in directing and leading all hotel operations ensuring and setting a high level of guest service.
• Be visible in the public areas during peak times, greeting guests and offering assistance as needed; including Grab and Go area.
• Monitor quality of service in Grab & Go outlet.
• Work collaboratively to plan, prepare and operate the Grab and Go efficiently and strategically.
• Maintain full compliance with all applicable local liquor laws and health and sanitation standards.
• Prepare and maintain required reports such as payroll, revenue, employee schedules, and training records, ensuring compliance with local and state certification requirements.
• Assist in menu planning and preparations.
• Work directly with outside companies that supply food, drinks, and equipment for the kitchen, bars, restaurants, and other areas. Place orders to maximize sale in Grab& Go.
• Analyze food and drink sales and costs, turn the numbers into a budget, and compare them with other IHG hotels to see what's going well and what could be better.
• For new branded concepts, responsible for pilot testing and implementation
• Continuously improve existing branded restaurant concepts, including F&B standards, equipment, and food product innovations
• Develop strategies to improve existing F&B/ Grab & Go programs and operations to include operational standards, financial results and physical renovations.
• Build and innovate guest satisfaction programs for front desk. Assist with reservations and guest inquires, when needed.
• Coordinate all duties performed by FO and G&G employees, monitor and maintain property interfaces.
• Set and maintain a high level of guest service and respond to Kipsu and other platforms.
• You will collaborate with the FO managers, Director of Housekeeping, and Director of Engineering to boost and implement company standards, company culture and programs.
• Mentor, counsel, and discipline all employees along your departments.
• Indirectly responsible for supervising other hotel departments such as Security, Engineering, Housekeeping when needed.
• Addressing complaints and resolving problems.
• Planning, Assigning and directing work.
• Hire, train, schedule and support team members directly accountable to this position, to maintain the highest possible levels of team member morale and department efficiency.
• Ensure the posting of schedules for all department staff, complete and monitor payroll activities.
• Follow all specified procedures to correctly handle all cash, credit and gift certificate transactions.
• Tour the operating departments daily, ensuring the smooth operation and staffing in all areas making adjustments as needed via department heads.
• Inspect rooms regularly (weekly at minimum) with both the Housekeeping Manager, Property Engineer and GM.
• Conduct weekly one-on-one meetings and quarterly check-ins with all front office managers to ensure proper training, review of financials, goals, and operational performance.
• Develop managers for future advancement through proficiency training and corporate sponsored training programs.
• Assist in building a positive team-oriented environment which focuses on the guest, through employee development and motivation.
• Prepare and conduct all operational management interviews and follow hiring procedures.
• Review and approve all operating expenses, and hold a monthly financial review with all department managers, MODs and available supervisors.
• Ensure that all department heads maintain budgeted productivity levels and Kimpton standard checkbook accounting procedures.
• Perform any other duties as requested by the Vice President of Operations, Regional Director of Operations, and General Manager.

What You Bring

• 4+ years management experience in hospitality or similar industry. Previous Director of Front Office experience is preferred.
• Ability to diplomatically take care of difficult situations and people. (While exhibiting a consistent level of integrity!)
• Experience with Opera and Microsoft Office Suite, Merlin, Kipsu, Hotsos, is helpful!
• Flexible schedule, able to work evenings, weekends and holidays.
• Food Handler and Alcohol Awareness Certification
• Excellent skills in budgeting, expense management, inventory, payroll, labor costing, staffing, marketing, owner relations, and PL management
• Able to interpret a variety of instructions and regularly exercise independent judgement and discretion about matters of significance.
• Proven systems knowledge and experience with Opera, Infogenesis and ADP/eTime payroll or combination of these systems.
• Financial and business analysis skills, and demonstrated ability to analyze operating, forecast, and budget information.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders.

Be Yourself. Lead Yourself. Make it Count.