Tier 1 IT Help Desk Intern

VG Systems, LLC is seeking motivated and career-driven candidates for a Tier 1 IT Help Desk Internship Program. This unpaid internship is designed to provide hands-on exposure to IT support operations, account creation processes, AI-driven help desk solutions, basic cybersecurity practices, and IT systems setup. Interns will work alongside technical professionals while gaining practical experience in a fast-paced IT environment.

This internship program is scheduled to begin during the third week of June and will run for six (6) weeks.

Responsibilities include, but are not limited to:

• Support Tier 1 help desk operations and user support activities.
• Assist with user account creation, account maintenance, and basic access management tasks.
• Learn and support AI-driven help desk operations and IT support solutions.
• Assist with workstation, software, and system setup activities.
• Provide basic troubleshooting support for common technical issues.
• Gain exposure to cybersecurity best practices and basic security procedures.
• Document support activities and maintain accurate records of assigned tasks.
• Collaborate with team members to ensure timely resolution of technical requests.
• Follow established IT processes, procedures, and company policies.

Requirements:

• Interest in Information Technology, Help Desk Support, Cybersecurity, or related technical fields.
• Basic computer knowledge and willingness to learn new technologies.
• Strong communication and organizational skills.
• Ability to work independently and as part of a team.
• High attention to detail and willingness to follow established procedures.
• Professional attitude and eagerness to gain hands-on IT experience.
• Must be available for the duration of the six-week internship program.

Internship Details:

• Position Type: Unpaid Internship
• Duration: 6 Weeks
• Start Date: Third Week of June
• Training Includes:
  • Tier 1 Help Desk Operations
  • AI Help Desk Solutions
  • IT Systems Setup
  • Basic Cybersecurity Practices
  • Account Creation and User Support

HUBZone Preference:

VG Systems, LLC gives preference to candidates who reside in a designated HUBZone. Selected candidates must be able to sign a HUBZone attestation and provide required SBA documentation upon hiring.

Equal Opportunity Statement: VG Systems, LLC does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of employment opportunities and benefits.

Equal Opportunity Employer/Veterans/Disabled