Remote Support Engineer

Who is Sonar? Sonar helps prevent code quality and code security issues from reaching production, amplifies developers' productivity in concert with AI assistants, and improves the developer experience with streamlined workflows. Sonar analyzes all code, regardless of who writes it — your internal team, genAI, or third parties — resulting in more secure, reliable, and maintainable applications. Rooted in the open source community, Sonar’s solutions support over 30 programming languages, frameworks, and infrastructure technologies. Today, Sonar is used by +7M developers and 400K organizations worldwide, including the DoD, Microsoft, NASA, MasterCard, Siemens, and T-Mobile. We believe in developing great products that are supported by great internal teams and a strong culture. We are highly committed to and obsessed with the company, users, each other, and our open source community. We have high standards and hold each other accountable for acting with positivity, dedication, thoughtfulness, empathy, and passion daily. We are deliberate with our decisions with high clarity of intention. At the same time, we feel extreme urgency and move forward quickly. And lastly, we are highly effective and operationally efficient . We operate collectively as One Team to accomplish our goals. At Sonar, CODE is more than just an acronym – it's a mindset that defines daily operations. Why You Should Apply: At Sonar, we’re a group of brilliant, motivated, and driven professionals working hard to help supercharge developers to build better, faster. Sonar helps to continuously improve code quality and code security while reducing developer toil. This means that developers can focus on doing more of what they love and less of what they don’t. Our solutions don’t just solve symptoms of problems – we help fix issues at the source – for all code, whether it's developer-written, AI-generated, or from third parties. We have a dynamic culture with employees worldwide and hub offices in the USA, Switzerland, the UK, Singapore, and Germany. Team members should be able to come to work every day, work on a product they are proud of, love what they do, and feel energized by their peers. With our roots deep in the open source community, we’re all about the mission: supercharge developers to build better, faster. The impact you can have To sustain the growth of our customer portfolio and to extend our services offering, we are looking for Support Engineers. On top of joining a fast-growing and innovative company, you will have the opportunity to assist our customers around the world in deploying/using our solutions and adopting software engineering best practices as a whole. As a Support Engineer, you will contribute to Sonar products adoption and integration. You will provide an individualized level of service to our customers. You will guide them in finding the right implementation and advocate the best way to use our products. You will also investigate and solve customer issues in a timely manner.In Sonar, you will represent the customer voice in product discussions. On a daily basis, you will Help customers integrate our solutions across their development pipeline. It means helping with the technical integration with developer IDE, ALMs, and Continuous Integration chain; the integration to software lifecycle (SCM, build, test), and the integration to existing business applications (identity provider, database, etc.). Drive technical issues to resolution: from the qualification of customer concerns to conducting an in-depth technical investigation and managing customer relationships all along the way. Collaborate with Sales and Consultants to improve overall customer experience and make sure that our Service offering brings maximum value to our customers. Work with the rest of the team to listen, challenge, and refine customers feedback to feed discussions with product teams and shape product evolutions. Have a voice in enhancing the way we work. The skills you will demonstrate Software engineering best practices, with at least 3-5 years of experience in supporting, or maintaining and delivering high-quality software. 2+ years experience using or administrating a DevOps pipeline: SCM (e.g. Git, SVN), IDE (e.g. Visual Studio, IntelliJ), CI (e.g. Jenkins Pipelines, Azure DevOps, BitBucket, GitLab). More than acronyms, these are the tools that our customers use and that our products integrate with. ​​Working knowledge of both local and cloud-based software deployment platforms and technologies, including Linux, Windows, Docker, Kubernetes, AWS, Azure Investigation skills to understand problems in their context and the ability to reproduce these scenarios. Team player, receiving and giving feedback as well as sharing knowledge. Can-do attitude: challenging status quo, leading and contributing to key improvements and innovations. Excellent English, verbal/written communication skills Why You Will Love It Here: Our culture and mission set us apart. We have a dynamic work culture that values respect and kindness and embraces the right to fail (and get right back up again!). Great people make a great company. We value people skills as much as technical skills and strive to keep things friendly while still being passionate leaders in our domains. We have a flexible work policy that includes 3 days in-office and 2 days work-from-home each week for those located near our office locations; some locations such as Dubai, India, Japan and Australia operate fully remotely. We have a growth mindset. We love learning and believe continuous education is critical to our success. In an ever-changing industry, new skills are necessary, and we're happy to help our team acquire them. As the leader in our field, our products and services are as strong as our internal team members. We embrace transparency with regular meetings, cascading messages and updates on the growth and success of our organization. Benefits of Working With Sonar: We encourage usage of our robust time-off allocations with 27 PTO days for our employees based out of the Geneva region, plus additional days based on seniority and circumstances. We contribute 60% of the total cost for your pension; 13.5% to 15.5% of your base salary for savings; 2% for risk. Generous discretionary Company Growth Bonus, paid annually. Commuting: Sustainable mobility options, including carpooling and the refund of 60% of the annual transportation subscription. Global workforce with employees in 20+ countries representing 35+ unique nationalities. We have an annual kick-off somewhere in the world where we meet to build relationships and goals for the company.