Learning Management System Administrator

At CAVA we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that’s been perfecting how to eat and live for four thousand years. We prioritize authenticity, curiosity and the pursuit of excellence in everything we do. We are working towards something big, together. We foster a culture built on five core values: Generosity First, Always: We lead with kindness. Our best work happens when we act in service of others. Constant Curiosity: We are eager to learn, grow, and explore beyond the obvious. Act with Agility: We welcome change; it’s the only constant. We embrace, adjust, adapt. Passion for Positivity: We greet each day with warmth and possibility. Collective Ambition: We have high aspirations that are achieved when we work together with a shared purpose. Learning Management System (LMS) Administrator The Learning + Development team is responsible for finding ways to help our team members thrive in their roles and enable them to grow a career at CAVA. We do this through leader-led coaching and training programs, on-the-job training and reference materials, and learning experiences provided through our Learning Management System (LMS). The Learning Management System (LMS) Administrator is the primary owner and subject‑matter expert for CAVA’s learning management system and learning technology. This role combines hands‑on LMS administration with strategic ownership of platform optimization, governance, integrations, reporting, vendor management and roadmap planning. The ideal candidate brings experience with Docebo and multiple learning technology platforms, enabling them to make informed recommendations about platform capabilities, improvements and future‑state solutions. This role partners cross‑functionally with Learning + Development, restaurant operations, People + Culture, IT and other stakeholders to deliver a reliable, scalable and intuitive learning experience for CAVA’s distributed workforce. What You’ll Do: Own the administration, configuration, optimization and day‑to‑day performance of Docebo, including users, permissions, assignments, enrollments, automations, content and notifications Serve as CAVA’s primary LMS subject‑matter expert, advising stakeholders on platform functionality, governance, processes, troubleshooting and best practices Establish and maintain LMS governance, documentation, workflows, access controls, data‑integrity standards and support processes Manage LMS integrations, user provisioning, data flows and system connections in partnership with People + Culture, IT and other internal teams Own the LMS roadmap by evaluating platform capabilities, emerging learning technologies and business needs to recommend enhancements, optimization opportunities, platform selection or potential migration Manage the LMS vendor relationship, including business reviews, issue escalation, service expectations, product updates and roadmap alignment Lead or contribute to cross‑functional projects involving Learning + Development, restaurant operations, People + Culture, IT and other business partners Build and maintain dashboards and recurring reports on adoption, utilization, engagement, completion, compliance and learner activity; analyze trends and translate insights into actionable recommendations Use learner and system data to improve adoption, completion rates, engagement, support responsiveness and the overall learning experience Lead platform releases and enhancements by coordinating testing, documenting changes, managing communications and evaluating business impact Partner with stakeholders to improve the accessibility, usability and effectiveness of the LMS while maintaining appropriate security, privacy and access controls Continuously assess LMS performance and deliver data‑informed recommendations that advance CAVA’s learning technology and Learning + Development goals What Success Looks Like LMS adoption, utilization and learning completion improve across CAVA Reporting is accurate, timely, actionable and used to inform business and Learning + Development decisions Docebo is optimized, reliable, scalable and aligned with CAVA’s current and future learning needs LMS integrations, governance standards, documentation and operating processes are well‑maintained and aligned with business requirements LMS‑related support requests decrease through improved usability, proactive issue resolution and effective support processes Learners experience a more intuitive, consistent and engaging learning journey The LMS vendor relationship is productive, accountable and aligned with CAVA’s roadmap CAVA receives clear, data‑informed recommendations for learning technology strategy, optimization and future platform decisions Cross‑functional partners view the LMS Administrator/Manager as a trusted strategic advisor and subject‑matter expert The Qualifications: Five or more years of experience administering LMS or learning technology platforms, Docebo experience preferred Experience with multiple LMS or learning technology platforms and a demonstrated ability to evaluate and optimize them Experience supporting LMS implementations, migrations, platform evaluations or significant optimization initiatives Strong knowledge of LMS configuration, user provisioning, assignments, automations, reporting, integrations and troubleshooting Working knowledge of data flows, APIs, SSO and enterprise‑system integrations Experience managing LMS vendors, product roadmaps, service issues and platform enhancements Advanced Excel and data‑analysis skills, including experience creating dashboards, reports and actionable insights Demonstrated success improving adoption, completion, reporting, integrations, support processes or learner experience Strong project‑management, prioritization and cross‑functional collaboration skills Ability to operate strategically while remaining hands‑on, detail‑oriented and accountable for outcomes Ability to lead through influence, expertise and sound judgment without direct people‑management responsibilities Excellent written and verbal communication skills Experience supporting frontline, restaurant, hospitality, retail or other distributed workforces preferred but not required A passion for food, people and storytelling Physical Requirements: Ability to maintain stationary position to be able to operate a computer and other office equipment Must be able to identify, analyze and assess details For certain positions, must be able to occasionally move or transport items up to 50 pounds Ability to communicate with others and exchange information accurately and effectively Constantly positions self and move about to support ordinary restaurant or food production support or office operations, as applicable Ability to work in a constant state of alertness and in a safe manner What we offer: Competitive salary, plus bonus and long‑term incentives* Early Wage Access! Unlimited PTO, paid parental leave, plus paid opportunities to give back to the community 401k enrollment with CAVA contribution Company‑paid STD, LTD, Life and AD&D coverage for salaried positions* Free CAVA food Casual work environment The opportunity to be on the ground floor of a rapidly growing brand All exempt and non exempt employees are eligible for benefits. Benefits are effective the 1st of the month following 30 days of service and you have until the day before the effective date to enroll. A new hire can enroll in our benefit program by selecting a link that is emailed directly to the new hire at their personal email address once hired. Please note that visa sponsorship is not available. The posting range is an all cash range. This job description is not intended to be a comprehensive list of all the duties and responsibilities of the position and such duties and responsibilities may change without notice. *Indicates qualifying eligible positions only CAVA – Joining “A culture, not a concept” As an equal opportunity employer, CAVA considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state, or local law. California applicants: Please visit our Notice at Collection and Privacy Policy to learn about our information practices in the job application and employment context. #J-18808-Ljbffr CAVA