FEMA - Bilingual Customer Service Representative

Job Description

Job Description

Bilingual Customer Service Representative

Emergency Disaster Relief Services

$23.23 per hour

Monday-Sunday, 5-Days a Week, 8-Hour Shift Between 7:00am-11:00pm EST

Columbus, Ohio in Franklinton (onsite)

3-Month Contract with Potential to Extend

 

Why You’ll Love This Job:

• $18.30/hr base pay plus a $4.93/hr Health & Wellness fringe benefit – bringing your total compensation value to $23.23/hr
• Make a real difference – you’ll be on the front-line helping people navigate one of the hardest moments of their lives
• Join a mission-driven team supporting federal disaster relief efforts across the country
• Full training provided from day one – no prior disaster relief experience needed to hit the ground running
• Gain valuable, resume-building experience in a fast-paced, highly structured environment
• Your own dedicated desk – no hoteling, no sharing, just your space
• Onsite fitness center – work out before, during, or after your shift without leaving the building
• Team building activities including contests and team meals – this team has fun together
• Training is 5 days long and then a nesting period for 5 days
• Free parking onsite or conveniently located on the bus line

What You’ll Do:

• Answer high-volume inbound calls from individuals and families affected by disasters
• Provide clear, accurate information on available federal disaster assistance programs and eligibility requirements
• Assist callers in completing, checking the status of, or troubleshooting their disaster assistance applications
• Document every caller interaction accurately and thoroughly in a secure case management database
• Follow up on pending cases and escalate complex or sensitive issues to supervisors or specialized teams
• Collaborate with teammates and other departments to ensure callers receive consistent, timely support

What We’re Looking For:

• Bilingual in English and Spanish is required
• High school diploma or equivalent
• Ability to pass a federal background check, as employment is contingent on client approval
  • Must pass lifetime criminal background and credit check (no current delinquencies, no student debt, no back taxes) 
• Will require flexibility to support varying schedules, including evenings or weekends, based on operational needs
• Prior customer service or call center experience is required
• Strong verbal communication skills paired with patience and empathy, especially when supporting callers in stressful situations
• Comfortable multitasking in a fast-paced environment, using case management and call center software while talking with callers
• Reliable, detail-oriented, and able to work well independently and as part of a team

Apply Today!

Upload your resume – no cover letter required. Our recruiters will review applications quickly and help connect you to this role and other opportunities.

About Dawson

Dawson is a trusted staffing partner in Central Ohio. We help job seekers grow their careers with fast feedback, personalized support, and access to multiple employers through one application. Dawson is partnering with Fortuity Calling, LLC, which is an equal opportunity employer.

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