Quality Complaint Coordinator

Title: Quality Complaint Contractor

Duration: 12-week contract duration

Location: San Diego, CA 92121

THIS IS 4-5 DAYS IN THE OFFICE / CANNOT BE FULLY REMOTE

Knowledge, Skills, and Abilities:

The individual should have a basic understanding of medical device and quality system requirements; strong organizational skills; strong attention to detail; ability to accurately review and document information; ability to determine the number of complaint events from emails and supporting communications; ability to identify missing or unclear information; ability to coordinate timely follow-up; good written, verbal, and interpersonal communication skills; ability to work professorially with cross-functionally teams, Complainant, Customer Support, Field Sales, Medical Affairs, QA, Operations, and Complaint Investigators; ability to manage multiple complaint records within required timelines; and working knowledge of Microsoft Word, Excel, Outlook, and eQMS systems.

Education:

Minimum 13 years of relevant experience in Quality Assurance, medical device/pharmaceutical documentation, customer support, or another regulated industry preferred. Medical device or pharmaceutical experience is preferred.

BS/BA degree in a scientific, technical, healthcare, or quality-related discipline is desirable; equivalent experience may be considered. Experience with eQMS, complaint handling systems, or regulated documentation is preferred.