Account Coordinator - Phoenix, AZ

Nadel Merchandise Specialist

Location Note: This position is currently in-office at our Phoenix, AZ office, but this office will be relocating to Chandler, AZ in the coming months. Because the two locations are approximately 30 minutes apart, we're looking for candidates who are within a reasonable commuting distance of both offices to ensure a smooth transition when the move takes place.

About Nadel

Nadel is a global leader in targeted, high-impact branded merchandise. Founded in 1953, Nadel offers a connected team of experts who deeply understand every aspect of branded merchandise ideation, creation, and delivery. Headquartered in Los Angeles, Nadel has a presence across North America, Europe, Asia-Pacific, and beyond. With a strong commitment to sustainable business practices, Nadel continues to drive positive environmental change and raise the bar across the industry.

The Basics

Role Summary: This role partners directly with Sales Consultants to source, sell, and deliver custom products to clients worldwide. The ideal candidate is confident collaborating with the marketing and creative teams of high-profile clients, providing ideas, feedback, and recommendations. Strong project management skills are essential to manage multiple projects, meet tight deadlines, maintain client relationships, and keep production teams on track. This role involves brainstorming, ordering, and shipping projects, with a strong attention to detail and a high level of professionalism when handling time-sensitive information. The ideal candidate is proactive in improving processes, exploring new tools, and supporting team collaboration, with the flexibility to work across and adapt to multiple teams as needed.

Compensation: $28-$35 per hour depending on experience level

What You'll Do

• Handle all orders from order placement until the product is in the client's hands. This includes but is not limited to, verifying pricing, following up with manufacturers, and tracking orders through delivery.
• Under the direction of the Sales Consultant, place and follow up on sample orders, project specifications, and client requests.
• Assist Sales Consultants as needed and provide self-directed, backup client contact when Sales Consultant is out of the office or unavailable.
• Work directly with Sales Consultants, internal e-commerce team, Clients, and Vendors to ensure proper creation of websites, ongoing customer service, and inventory management.
• Manage inventory by ensuring quantities on hand are accurate, setting up "triggers" to identify products with low stock, and working with Sales Consultants for approval on product reorders.
• Constantly monitor product sales and inventory numbers, analyze trends and draw conclusions to determine product reorders, best-selling categories, determine invoicing on purchases and warehousing fees, and other actions by running and analyzing month-end reports.
• Develop materials such as sales letters, PowerPoint presentations, and Microsoft Word proposals for presentation to clients.
• Drive product research.
• Maintain great customer service and pleasant communication with all new and existing clients.
• Manage fulfillment projects as needed.
• Coordinate with corporate staff (Billing, Accounts Receivable, Accounts Payable, etc.) on client accounts (invoices, aging, etc), billing, and technical issues and confirm Client expectations are being met.
• Deliver professional, friendly, and timely service to Clients and their employees, addressing any issues and providing problem resolution.

What We're Looking For

• Proven ability to work independently in a fast-paced environment.
• Ability to think critically and demonstrate a self-starter attitude.
• Strong project management experience, along with ability to manage multiple tasks while adhering to strict deadlines.
• Superior customer service skills.
• Must be highly detail-oriented and very organized with the ability to adapt to a changing environment while following tasks through to completion.
• Reliable, positive, and professional attitude.
• Proactive with a team-player outlook.
• An outgoing, friendly, and approachable personality.
• Excellent phone skills with strong email and writing etiquette.
• Proficient with Microsoft Word, Excel, and PowerPoint.
• Skills in Adobe Photoshop and Illustrator a plus.
• Promotional Product Industry Experience a plus.

Nadel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Nadel is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us.