Contact Center Customer Service Representative

Our client, a leading consumer products and nutrition organization, is seeking a Coordinator, Contact Center Customer Service to join their team. As a Customer Service Representative, you will be part of the Consumer Engagement Services team supporting multiple nutrition-focused brands. The ideal candidate will have strong communication skills, empathy, and problem-solving abilities that will align successfully in the organization.

Job Title:  Coordinator, Contact Center Customer Service

Location:  Fremont, MI - On-site position

Pay Rate: $16.68 per hour

What's the Job?

• Handle primarily phone-based consumer interactions, including inquiries, complaints, and product-related questions.
• Provide exceptional customer service while delivering accurate product and nutrition information using approved resources.
• Process customer transactions, promotions, and service requests using CRM and company systems.
• Document consumer interactions accurately and follow established procedures, scripts, and escalation paths.
• Support consumer satisfaction by resolving issues efficiently and maintaining compliance with company and regulatory standards.

What's Needed?

• High School Diploma or GED required.
• Customer service, contact center, or call center experience preferred.
• Strong verbal and written communication skills with a customer-focused approach.
• Basic computer proficiency and the ability to navigate multiple systems simultaneously.
• Availability to work a full-time flexible 2nd shift schedule , with start times ranging between 10:00 AM and 2:00 PM . Employees work 8-hour shifts, and schedules may include evenings and occasional weekends based on business needs.
• An updated resume is required for consideration.

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.
In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis and Talent Solutions. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.