Supervisor, Cage Operations
Hard Rock Hotel Cancun
- # Supervisor, Cage OperationsApplylocations: Hard Rock Casino Cincinnatitime type: Full timeposted on: Posted Todayjob requisition id: R5673Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: Description:**Responsibilities:Reporting directly to the Cage Shift Manager, the Cage Supervisor directs the cashiering department in a manner that safeguards the assets of the company.**Essential Functions*** Provides administrative assistance and direction in the overall operation of assigned departments to ensure the most efficient and profitable operation and maintenance of high standards of quality and service.* Leads and directs the day-to-day operations of areas of responsibility through assigned department leads and coaches.* Counseling, guiding and instructing team members in the proper performance of their duties.* Plans, develops, and implements revised procedures to improve the efficiency and profitability of assigned areas.* Performs related duties as assigned.* Responsible for cashiering operations including safeguarding assets* Management of cashiering variance policy and subsequent disciplinary measures* Provides labor analysis and ensures efficient utilization based upon business needs* Creates and executes plans and strategies to achieve service goals* Plans and implements methods to improve team member satisfaction and morale* Fully integrates customer satisfaction strategy through anticipation of customer needs and service offerings.* Provides analysis on strategic initiatives such as turnover, service, financial and operational goals.* Participation in creation and management of department budget.* Ensures training and compliance of regulatory standards.* Responsible for team member development into leadership positions and the integration of departmental training efforts.* Demonstrates strong leadership, analytical and decision making competencies.* Responsible for project management as assigned to include strategic financial and company initiatives.* Oversees and/or personally gather all information that is necessary to establish, update and perform periodic review of casino check cashing accounts for our gaming guests.* This position will deal with the Collections Department, Cashier Department and Regulatory Compliance Department extensively as well as have daily contact with Casino Hosts, and ClubJACK personnel.* The term “management” includes duties such as interviewing, training, selecting and adjusting rates of pay and hours of work.* Directs the work of team members and maintains production.* Appraises team member productivity and efficiency for purposes of recommending promotions or other changes.* Handles team member grievances and complaints.* Serves as a dynamic and energetic leader, while fostering teamwork, team member morale, motivation and open communication.* Establishes self as highly credible leader with highest levels of integrity and always acts in the best interests of the property and the company.* Acts as a role model and coach while developing team members using a consistent, approachable demeanor and clearly articulating expectations.* Ensures that team members clearly understand and are held accountable for their performance expectations.* Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained.* Works as a change agent and challenges the departmental processes to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value.* Demonstrates excellent facilitator skills in determining a vision, aligns and inspires the team to achieve the vision.* Partners and coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated team members.* Recommends and implements change to improve overall team member and guest satisfaction.Qualifications:**Knowledge, Skills & Abilities*** General business and accounting knowledge with broad knowledge of casino, slot and table games, rules, regulations, procedures and administration is preferred.* Strong organizational, managerial and communication skills are required.* Proven supervisory skills, primarily in the management of a large staff is a must.* Ability to get along with co-workers and work as a team.* Must present a well-groomed appearance.**Education and Experience*** High School Diploma or GED equivalent required* 4 year College preferred.* Minimum of 3 years progressively more responsible experience in Finance and Administration areas of the hotel/casino industry is highly preferred..**Required Certification/License**Ability to obtain a Gaming Occupational License within the State of Ohio
- J-18808-Ljbffr Hard Rock Hotel Cancun
Vacancy posted 5 days ago
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