Solutions Engineer - Google Chrome

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The Solutions Engineer collaborates with account teams to assess customer data center environments and design tailored infrastructure solutions that align with business objectives. This role involves building technical relationships with OEMs, providing training to sales teams and customers, managing the solution practice pipeline, and engaging with various client contacts to identify technology opportunities across Data Center, Cloud, Network, Security, and Services spaces.

Role Description

• Identify and promote SHI, Chrome, and Chrome related Service opportunities

• Act as a primary contact for Chrome related services, opportunities, and service.

• Assist the team’s Chrome sales and service team with designing solutions for complex enterprise environments and bringing solutions to market

• Conduct discovery calls to understand customer requirements and align SHI Chrome service solutions to shorten sales cycles and solve technical road blocks

• Serve as a Subject Matter Expert for Chrome product positioning and services.

• Maintain expertise/certification in Chrome products, programs, competitive landscape, and market trends; ensure SHI follows Chrome Advocate certification and other agreement requirements.

• Work with SHI reps to deliver customer presentations and remove technical sales barriers to shorten Chrome Enterprise and Education Upgrade sales cycles

• Work with SHI technical engineers to design service solutions and ensure the service scoping and delivery process is designed to remove technical sales barriers for Chrome Enterprise technology.

• Provide knowledge sharing and best practices to reps for solutions sold in customer environments

Behaviors and Competencies

• Presenting: Can design and deliver engaging presentations, adapting the content and style to suit the audience, context, and medium.

• Negotiation: Can proactively seek out negotiation opportunities, initiate discussions, and contribute to conflict resolution.

• Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.

• Detail-Oriented: Can manage complex tasks or projects, identifying errors or inconsistencies, and ensuring all details are addressed, necessary corrections are made, and quality is maintained.

• Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.

• Follow-Up: Can proactively identify tasks that require follow-up, initiate necessary actions, and contribute to efficient workflow management.

• Problem-Solving: Can proactively identify potential problems, initiate preventive measures, and propose and contribute to innovative solutions.

• Relationship Building: Can proactively seek out opportunities to expand networks, initiate collaborations, and contribute to team cohesion.

• Documentation: Can develop comprehensive documentation standards, implement best practices, and ensure documentation supports operational efficiency.

• Results Orientation: Can set challenging goals for their team and lead them to achieve these goals, demonstrating a consistent track record of results.

Skill Level Requirements

• Experience working in Google Chrome, Chrome Enterprise Premium, and Cameyo technologies sales opportunities - Intermediate

• Ability to work with Google Chrome and Workspace, and effectively communicate and sell complex technical products or services by understanding customer needs, articulating the value proposition, and providing technical expertise to support the sales process - Intermediate

Other Requirements

• Completed Bachelor’s Degree or relevant work experience required

• 3-5 years of experience in a similar role

• Ability to travel to SHI, Partner, and Customer Events

• Ability to obtain partner certifications within 6 months of hire

The base salary range for this position is $65,000 - $115,000. The estimated on-target earnings, or OTE, which includes a base salary and bonus, are $75,000 - $125,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status