Restaurant Support Center Operations Specialist

Restaurant Support Center Operations Specialist

Our Snooze Story We are Snooze, the OG brunch leaders who have never stopped flipping the script on breakfast, powered by culinary creativity, unmatched hospitality, and a passion for our communities. Our Snoozers bring their authentic selves to work every day. This allows us to serve our Guests through genuine care and radical hospitality.

Joining Snooze means joining a team that disrupts the ordinary. Our menu is built on responsibly sourced ingredientscage-free eggs, respect for animal welfare, and no added hormones or antibioticsand bold ideas that energize Snoozers and Guests alike. Our impact goes beyond the plate, we've invested over $1M into local communities and created inclusive, vibrant spaces for the neighborhoods we serve.

We know that, just like pancakes, our people are better with passion, purpose, and pride. Here, you'll find more than a job. You'll find a place to fuel your future, be celebrated for who you are, and help us make mornings brighter, bolder, and better for everyone. Will you join us?

The Restaurant Support Center Operations Specialist is critical to Snooze's commitment to cultivating a workplace where Restaurant Support Center leaders (home office employees) feel comfortable, welcomed, productive, and successful in their daily work environment so they can best support our restaurant operations. This is done by effectively managing our workspace, streamlining administrative procedures, establishing communication and connection amongst departments, and creating and assisting with team-building events and cultural engagement opportunities. In addition to supporting the needs of the Restaurant Support Center, this role will also act as the administrative assistant to our Executive Team, supporting with scheduling, note taking, record keeping and supporting with communications.

The Restaurant Support Center Operations Specialist will be viewed as the expert in providing our Guests (Restaurant Support Center leaders, Snoozers, and vendors) with an exceptional level of service and support with all workplace needs. The role will require an energetic professional who doesn't mind wearing multiple hats, is used to handling a wide range of responsibilities, is extremely organized, self-motivated and enjoys the challenge of supporting an office of diverse individuals. In addition to these needs, this role will also be responsible for bringing the Fun Factor, leading people celebrations, selecting our daily music jams, positively influencing the workplace energy and creating a well-rounded work environment that supports Snooze's ultimate values- The Compass!

The Position Specifics Taking on the role of Restaurant Support Center Operations Specialist isn't just about bacon and pancakes. The responsibilities of this position include:

• Maintain a safe and secure working environment that feels comfortable, welcoming, productive and supportive for all
• Provide general support and hospitality to all visitors
• Performs customer service function by answering Restaurant Support Center phone and responding accordingly
• Responsible for developing and implementing office policies by setting up procedures and standards to guide the operation of the Restaurant Support Center alongside the People Team
• Point person for maintenance, mailing, shipping, notary, copying, filing, supplies, equipment, and errands
• Maintain all Restaurant Support Center communication, planning and events calendars
• Organize calendars and schedule meetings and appointments for Executive Leadership Team and Operations meetings
• Assist in the planning, organization, travel and details of Snooze Board Meetings and Regional Manager Meetings
• Ensure Restaurant Support Center efficiency is maintained by carrying out the planning and execution of furniture layouts, equipment needs, office dcor and administrative office systems
• Ensure Restaurant Support Center is cleaned and maintained by establishing cleaning procedures and communicating with cleaning crew
• Serve as the primary liaison with building management, coordinating office-related needs such as maintenance requests, access issues, and facility updates to ensure smooth daily operations.
• Maintain Restaurant Support Center sustainability programs by assisting with odd-item recycling, paper recycling, etc.
• Coordinate with IT department on all IT equipment needs
• Monitor and maintain office supplies inventory, review and approve office supply acquisitions and actively work to reduce overall office supply costs
• Maintain all food and beverage offerings in the Restaurant Support Center, which includes, but not limited to, ordering monthly snack and beverage supply, providing food for all meetings hosted in Restaurant Support Center, and working with Leadership Team to provide F&B support for team meetings
• Participate actively in the planning and execution of company events (Holiday party, GM meeting, Restaurant Support Center Retreat, Leadership Team Meetings, Restaurant Support Center Volunteer Events, etc.)
• Act as a liaison for the Snooze FunYuns Committee and actively participate in all events
• Acts as a champion of recognition for all Restaurant Support Center leaders by managing and leading multiple recognition programs, anniversaries and birthdays
• Execute the administrative tasks associated with the entire Life cycle of a new Restaurant Support Center leader- on-boarding, desk set up, official welcome, training, off-boarding, etc.
• Manage relationships with vendors, service providers and landlord, ensuring that all items are invoiced and paid on time
• Responsible for maintaining employment compliance posters and postings for Restaurant Support Center
• Design and implement filing systems and ensure all document storage is secure and kept confidential
• Responsible for ensuring Restaurant Support Center financial objectives are met
• Determine current workplace trends and provide consistent feedback on improving the work environment
• Additional roles and responsibilities required to meet the company's goals and priorities

The Bennie-Fits This role comes with some sweet perks! See below:

• Competitive Annual Snooze Incentive Bonus Program
• Snooze equity program eligibility after one year in role
• Competitive Health, Dental, Vision, Pet and Accident Insurance Plans with employer contribution
• Employer Paid Short Term Disability and Life insurance benefits
• 401k/Roth 401k Plans
• Snooze Work Hard, Play Hard Days (Unlimited Time off Program)
• Five (5) paid sick days within a calendar year (up to 48 hours)
• Paid Holidays (RSC Holiday Schedule), Birthday and Snooze Anniversary Date
• Snooze Cell Phone and Internet Reimbursements
• Snooze Meal Benefits for Yummy Snooze Food
• Other benefits including field trips, community engagement, and personal and professional growth

Is this role the right fit for you? If this is the right role for you, you must possess the following skillsets:

• Excellent customer service skills showing genuine care and desire to go above and beyond
• Excellent written and oral communication skills
• Demonstrates impeccable discretion and professionalism, consistently safeguarding confidential information and handling sensitive matters with trustworthiness and integrity.
• Always exhibits a positive and upbeat attitude and can reflect that energy via all forms of communication
• Excellent time management and organizational skills, with ability to multi-task and meet deadlines
• Experience with Microsoft Office Suite (Powerpoint, Excel, Word, Outlook)
• A passion for process, paperwork, planning and logistics
• The desire to create and nurture authentic relationships with all RSC leaders
• Travel savvy with experience in multiple areas of travel planning, site navigation and travel budgeting
• A party planner, fun creator, space Feng Shui'er and ultimate people support person
• Ability to have fun, dance and laugh under/during stressful situations or anytime really (yes, seriously)

Let's Talk Prerequisites! (Education, Credentials, and Experience)

• Must be authorized to work in the United States
• Must be 18 years of age and authorized to work in the United States.
• 2+ years of experience in executive support, office administration or other relevant experience (hospitality sector preferred)
• A certified Notary is preferred (can be obtained after hire)
• Relevant hospitality industry experience preferred

Let's Get Physical (Additional Requirements)

• Must have the stamina to work 45 to 55 hours per week
• This role is expected to be in the office 5 days per week, during normal business hours
• Home base is in Denver, CO at the Snooze Restaurant Support Center
• Limited travel requirements for this role, but project-based travel may be