(USA) Operations Manager (Non-Complex)

Position Summary Initiates, directs and participates in community outreach programs by encouraging and supporting associates and managers in serving as good members of the community, establishing and maintaining relationships with key individuals or groups in the community, representing the company to various external organizations and championing company-sponsored programs, events and sustainability efforts to associates, customers and the local community. Ensures compliance with company policies and procedures by holding hourly associates accountable, analyzing and interpreting reports, implementing and monitoring asset protection and safety controls, maintaining quality assurance standards, overseeing safety and operational reviews, developing and implementing action plans to correct deficiencies, and providing direction and guidance on executing company programs and strategic initiatives. Provides supervision and development opportunities for hourly associates in assigned area by hiring, training, mentoring, and actively listening to associates, assigning duties, evaluating performance and providing recognition, setting clear expectations, communicating expectations consistently and effectively, promoting a belonging mindset in the workplace and providing feedback to ensure business goals are achieved. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives, ensuring customer needs, complaints and issues are successfully resolved, developing and implementing action plans to correct deficiencies, and providing process improvement leadership to ensure a high quality customer experience. Assists store manager in driving the financial performance of the facility by ensuring that sales and profit goals are achieved, reviewing and evaluating PL (Profit Loss) statements, assisting the management team in controlling expenses to ensure they are indexed to sales, developing and implementing plans to correct any deficiencies in financial performance, and participating in analyzing economic trends and community needs for budget forecasting. Coordinates completes and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning. Ensures compliance with company policies and procedures and supports company mission, values and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices. Creates a workplace where associates feel seen, supported and connected through a culture of belonging, creates opportunities for all associates to thrive and perform, builds high performing teams, embraces differences in people, cultures, ideas and experiences. Minimum Qualifications 2 years of college; OR 1 year retail experience and 1 year supervisory experience; OR 2 years general work experience and 1 year supervisory experience. Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.). Preferred Qualifications Bachelor of Science in Business Management and Leadership. Experience supervising 5 or more direct reports and managing performance, mentoring, hiring, and firing. General work experience. Benefits Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement. Salary Annual salary range: $67,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation may include Regional Pay Zone (based on location) and Complex Structure (based on external factors that create challenges). Location 3335 HEMPSTEAD TIPKE, LEVITTOWN, NY 11756-1310, United States of America Workplace Policy Walmart and its subsidiaries are committed to maintaining a drug-free workplace and have a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. #J-18808-Ljbffr Walmart Canada