Operations - Assistant Managers

Assistant Manager (Operations)

Position Title: Assistant Manager (Operations)

Reports To: Clinical Manager

FLSA Status: Full-time - Salary, exempt as defined under Fair Labor Standards Act

Location: Southside Health Center

Content Last Revised: 10/06/2026

Organization Overview

The Central Florida Family Health Center, Inc. dba True Health is a private, not-for-profit federally qualified health center (FQHC) serving Central Florida since 1977. Our mission is to provide high-quality, comprehensive healthcare at a reasonable cost to everyone.

Job Summary

The Assistant Manager oversees the administrative duties and operational efficiency of the Center. They are responsible for monitoring the schedule for an efficient workflow through the check-in and checkout process, for managing patient complaints, and for ensuring the office is well organized. THIS IS NOT A REMOTE POSITION.

Key Responsibilities

• Maintain a transparent, effective relationship with the Regional Director of Operations, Regional Director of Nursing, and Clinical Manager by supporting the organization’s activities
• Provide a courteous professional working environment
• Maintain effective communication with patients, coworkers, partners, and visitors
• Ensure efficient patient flow
• Manage Patient Service Representatives (PSR), Lead PSRs, Office Coordinators, as applicable to include time and attendance, hiring, disciplinary actions, etc.
• Verify daily bank deposits and petty cash
• Completes regular and routine audits to ensure verification of data entry and front office requirements
• Register patients into the electronic medical record (EMR)
• Interview patients for sliding fee scale services and update eligibility
• Verify insurances and set eligibility dates in system
• Communicate with patients to bring in missing information prior to their appointment
• Collect patient payments and provide education related to outstanding balances
• Scan and import demographic and clinical documentation into patient charts
• Schedule patient appointments
• Support clinical team as appropriate
• Monitor appointment schedule to accommodate walk-in patients
• Direct patients to the proper department for assistance
• Answer multi-line telephone system
• Resolve patient complaints and inquiries
• Operate office equipment, i.e. fax, copier, computer, credit card, and check machine
• Provide copies of patient medical records as requested
• Contribute and enhances the positive image of the front office operations
• Collaborate with department leadership to help facilitate staff development and overall team building
• Collaborate with community partners to facilitate patient care within all locations
• Participates in special projects aimed at maximizing the overall departmental efficiency

• Attend professional development trainings to maintain and enhance professional skills
• Attend internal and external meetings
• Conduct office meetings and communicates pertinent information
• Coordinate client referrals and interagency activities
• Contribute to achievement of company objectives
• Travel as necessary using personal vehicle (must maintain current auto insurance at own expense)

• Other responsibilities as assigned

Essential Functions

• Problem Solving
• Customer Service
• Verbal Communication
• Written Communication
• Leadership
• Professional Judgement
• Planning/Organizing
• Adaptability
• Initiative
• Administration/Operations
• Cash Handling
• Management

Minimum Qualifications

• Education:
  • Bachelor's degree or higher from an accredited college or university, Preferred or related field with two (2) years of public health/community development experience
  • High School Diploma or equivalent, Required

• Experience:
  • Proficiency in Microsoft Office (Ex. Word, Excel, Outlook, PowerPoint)
  • Minimum of 2 years of professional experience working in the customer service, Preferred
  • Bilingual in English, Spanish, or Creole, Preferred

• Licenses or Certifications:
  • N/A

• Criminal Background Clearance:
  • True Health is a Health Center Program grantee under 42 U.S.C. 254b, a deemed Public Health Service employee under 42 U.S.C. 233(g)-(n), and partners with agencies that require criminal background checks. True Health has established policies and procedures that may influence the overall employment process, hiring, and “just cause” for the termination of employees. An employee’s career could be shortened if there is a violation of any policies and procedures.

Prohibited criminal behavior is defined in Florida Statute (F.S.) 408.809. Any employee arrested for any offense outlined in the F.S.408.809 will be immediately suspended and remain suspended until the charges are disposed of in court. The employee will be terminated for an arrest or conviction of any violation listed above.

DRUG/ALCOHOL SCREENINGS

A post-offer drug and alcohol screen is a requirement for employment. Failure to successfully pass the drug/alcohol screen will be cause for the offer to be rescinded. Employees are subject to random drug/alcohol screenings throughout the duration of their employment with True Health. If an employee fails to pass the drug/alcohol screening, then this shall become grounds for discipline up to and including immediate termination.

WORK ENVIRONMENT

• The employee is subject to prolonged periods of sitting at a desk and working on a computer.
• The employee is subject to perform repetitive hand and wrist motions.
• The employee is frequently required to stand, walk, talk, and hear.
• The employee is occasionally required to use hands to handle or feel objects, reach with hands and arms, stoop, kneel, crouch, and move or lift up to twenty-five (25) pounds.
• The employee is required to use close vision, peripheral vision, depth perception, and adjust focus.
• A reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

WORKING CONDITIONS

The employee will work as the needs of the operation require. Normal work days and hours are Monday through Thursday, 8am – 6pm and Fridays, 8am – 12pm; however, there will be times when the employee will need to come in or work on “off hours” or “off days” to meet the needs of the position.

CORE COMPETENCIES

Mission-Focused : Commits to and embraces True Health’s mission to enable access to care for uninsured and underinsured individuals.

Relationship-Oriented : Understands that people come before process and is essential in cultivating and managing relationships toward a common goal.

Collaborator : Understands the roles and contributions of all sectors of the organization and can mobilize resources (financial and human) through meaningful engagement.

Results-Driven : Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and community impact.

Brand Steward : Steward of True Health’s brand and understands his/her role in growing and protecting the reputation and results of the greater organization.

Visionary : Confronts the complex realities of the environment and simultaneously maintains faith in a different and better future, providing purpose, direction, and motivation.

Team-Builder : Fosters commitment, trust, and collaboration among internal and external stakeholders.

Business Acumen : Possesses a high-level of broad business and management skills and contributes to generating financial support for the organization.

Network-Oriented : Values the power of networks; strives to leverage True Health’s breadth of community presence, relationships, and strategy.