American Girl Cafe Lead (PTU/Permanent)

American Girl Cafe Lead (PTU/Permanent)

Creativity is our superpower. It's our heritage and it's also our future. Because we don't just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heardwhen everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The American Girl Retail team is integral in providing lifetime memories to American Girl fans and their families. Our experiential retail stores provide shopping destinations like no other. This requires innovation, collaboration, and execution from all who are a part of this division. Our in-store experiences range depending on location from Girl and Doll Salons, Full-Service Restaurants, Personal Shopping, Ear Piercing (Girl and Doll), hosting Parties/Celebrations to name a few. Expect a dynamic and fast-paced role where you get to make decisions that impact the team as well as our customers.

Job Description

The Caf Lead is located at the AG Retail Flagship location and reports directly to the Restaurant Manager. This position is responsible for assisting the restaurant manager with daily operations, including providing leadership and direction to the department and providing a high level of selling and customer service to American Girl guests.

• Support the Restaurant Leadership Team in overseeing staffing, hiring, coaching/training, purchasing/vendor relations, inventories, maintaining food/beverage service standards, and ensuring safety and sanitation standards.
• Assist the team in achieving department revenue and expense goals.
• Ensure customer satisfaction with their dining experience and oversee resolution of any customer service issues.
• Ensure food quality and consistency, special requests and special dietary needs and performs tasks in absence of the Restaurant Leadership Team.
• Work with Restaurant and Store Management teams to deliver exceptional events and programs.
• Maintain on-going communications with both staff and management.
• Maintain and troubleshoot operational issues, including restaurant/kitchen equipment, Zomato Reservation system, POS, and InfoGenesis software systems.
• Leads by example in all areas of the business.

Qualifications

• Restaurant experience in a high-volume, fast-paced environment, with both front and back of house operations exposure, preferred.
• Experience working with children, preferred.
• Current State Sanitation Certification, ServSafe, and Safe Alcohol Consumption Certification, preferred.
• Strong working knowledge of Eatec system, Microsoft Office (Word, Excel, and Outlook), InfoGenesis/Universal Desktop, Zomato reservation systems, JTech paging system, POS systems, inventory systems, and basic office equipment (copiers and fax), preferred.
• Ability to perform diverse physical tasks, including constant walking and standing, and some heavy lifting (up to 50 lbs.).
• Ability to work a flexible schedule including nights, weekends, and holidays.

The pay range is indicative of projected hiring range, however base pay will be determined based on a candidate's work location, skills and experience. Mattel offers competitive total pay programs, comprehensive benefits, and resources to help empower a culture where every employee can reach their full potential.

Additional Information

Don't meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles. Join Mattel's Talent Community and start receiving exciting updates about our company, our employees, and our culture.

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

American Girl is a premium brand for girls and a wholly-owned subsidiary of Mattel, Inc., a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world's leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel's award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.