Bottle Room Clerk

Bottle Person

At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Title: Bottle Person

Department: Grocery

FLSA: Non-Exempt

General Function: Provides prompt, efficient and friendly customer service. Assists customers in the bottle/can redemption room of the store.

Core Competencies:

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations:

Accountable and Reports to: District Store Director, Store Manager, Assistant Managers General Merchandise, Perishables, and Store Operations; Service Managers

Positions that Report to you: None

Primary Duties and Responsibilities:

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Maintains bottle room and keeps it clean.
• Assists customers with distributing bottles in proper locations.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
• Makes an effort to learn customers' names and to address them by name whenever possible.
• Assists customers by escorting them to the products they're looking for, securing products that are out of reach, and loading or unloading heavy items.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Assists customer in transporting purchases to their mode of transportation.
• Cleans can redemption area and empties the recycle bins, where applicable.
• Stocks, faces, rotates merchandise, cleans shelves, understands shelf tags, and knows location of merchandise in the store and also in the back room.
• Maintains supplies on front-end; i.e. paper/plastic sacks, receipt paper, etc.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary Duties and Responsibilities:

• Assists in all departments as requested (within the wage and hour guidelines).
• Delivers product to customers (within the wage and hour guidelines).
• Shovels, salts, and sands walkways.
• Assists in other areas of store as needed.
• Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics:

• Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.
• Ability to do simple addition and subtraction; copying figures, counting and recording.
• Must be able to understand and follow verbal or demonstrated instructions; writes identifying information request supplies orally or in writing, increased contact with people.

Education and Experience:

No education or experience requirements.

Supervisory Responsibilities (Direct Reports): None.

Physical Requirements:

• Must be physically able to exert up to 75 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.
• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
• Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions:

This position is exposed to noise, temperature extremes, dampness, dirt, and chemicals/solvents.

Equipment Used to Perform Job:

Bottle machines, window washing equipment, vacuum cleaner, power washer, brooms, delivery vehicle, phone, fax, copier, two wheeler, pallet jack, box cutter (within wage and hour guidelines).

Financial Responsibility: None

Contacts: Has daily contact with the general public and occasional contact with suppliers/vendors.

Confidentiality: No access to confidential information.

Are you ready to smile, apply today.