Operations Support Manager

Operations Support Manager At Crew2, we know great things happen when talent and opportunity cross paths. We empower our associates to be successful by promoting diversity and teamwork, providing opportunities for growth, and treating each other with dignity and respect. We are always looking for motivated individuals that are excited about jump-starting their careers in a rapidly growing industry. Crew2's Operations Support Manager provides a wide range of field and office support to Production Teams. Responsibilities can range from jobsite inspections, store connectivity, independent contractor recruiting, project coordination in various departments, administrative functions such as data entry, warehouse & inventory support, and various special projects as assigned. This role represents multiple programs and requires a strong understanding of related products and installation services, as well as regular travel within and occasionally beyond the metro area. One of the primary focuses of this position is to serve as a resource to Home Depot leadership and support installation activities to ensure an extraordinary customer experience, driving revenue growth, and enhancing the customer experience through direct interaction with Home Depot, installers, and consumers. Installation work is not part of this role. Store connectivity, sales impact, production support, and customer-first execution are core priorities, with regular in-store engagement, product knowledge events, relationship building with store leadership, and periodic job site inspections to support quality and installer performance. Essential Functions Customer Experience Acts as the point of contact and eventual resolution for customer concerns Serves as the spokesperson for Crew2 with customers Ensures that the customer experience is positive and satisfying; partners with installers to manage obstacles and delight customers When needed, works with local municipalities to ensure that necessary permits and other requirements for completing the installation are secured Business & Operational Support Conducts monthly inventory counts for the business Warehouse coverage (to include duties such as morning show, receiving material, material handling, etc.) Independent Contractor recruiting Project Coordination Administrative support such as data entry, customer scheduling and VOC Calls Performs other duties as assigned to support successful installations Home Depot Store Interface & Sales Support Supports the growth of the Pro Flooring program through training and educating Pro Desk Associates at Home Depot stores Drives sales activities for Sell, Furnish and Install (SF&I) programs and store-based programs, including lead generation, open quote review, and collaboration with store associates to understand activities that create sales Acts as a resource and point of contact for Home Depot leadership Identifies opportunities for product and installation demonstrations and training; secures alignment with Crew2 Customer FIRST commitment; conducts demonstrations and training that engage store management and team members Initiates activities with store leaders and team members that fuel business, including running in-store contests and conducting product knowledge events; tracks frequency and impact of store visits Actively participates in store events that promote awareness of the Crew2 brand and commitment Installer Engagement & Quality Support Conducts job site visits to review quality of work, performance, and compliance with service provider requirements Provides coaching to installers on best practices and opportunities for efficiency Engages in activities that attract new high-quality installers to Crew2, including developing strong relationships with existing service providers to cultivate referrals and promoting Crew2 in the community Success Metrics Voice of the Customer (VOC) ratings (quarterly and annual) Store connectivity, including number of visits, value delivered through events, sales growth, and store engagement index Site visit, compliance, and quality inspection results Quality Service Provider leads Qualifications Strong interpersonal skills with the ability to connect with a variety of people in ways that create positive outcomes; customer-focused mindset Willing and able to travel 25%40% of the time Personal leadership skills with the ability to function autonomously while seeking assistance when needed Knowledge of Crew2 programs and services Familiarity with common software programs such as Microsoft Work, Excel, PowerPoint Ability to learn and utilize technology initiatives (mobile apps, Smartsheet, InstallerX, etc.) Building trades experience, including a background in remodeling or a related industry Strong problem-solving skills and experience Creative and resourceful approach to challenges Ability to manage multiple, sometimes conflicting demands Ability to communicate and collaborate across business groups to ensure efficiency and effectiveness Position offers $55K plus bonus. If you value opportunities to grow from within, enjoy great benefits, and appreciate a healthy work-life balance, then there is a place for you here. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin.