Head of Operations Management (m/w/d)

Department: Development

Reports to: Director of Annual Giving and Operations

The Development Operations Manager is responsible for the general administration and the integrity of the Development database, and department administration and financial reporting. The Development Operations Manager serves as the primary development team member with knowledge of and accountability for Tessitura, including but not limited to expertise in building and running reports, lists and extractions to support a variety of fundraising activities through the stewardship of data. Community; Diversity, Equity, Inclusion and Accessibility; This position is full-time, exempt and benefits eligible. The typical schedule for this role will vary based on the dynamic schedule of a theater and will require occasional evening and weekend availability.

We are committed to building an equitable environment that finds strength in diversity of identity, experience and perspective. Applicants from populations underrepresented in the theater field are strongly encouraged to apply.

Create, maintain, and document department policies and procedures for donor tracking and gift accounting in alignment with the Guthrie’s Gift Acceptance Policy.

Supervise and execute the accurate and timely processing, recording, and acknowledgement of gifts and pledges in Tessitura, including managing payment plans, recurring payments, pledge reminders, invoices, and year end statements.

Support database needs for all financial transactions and reporting related to events, individual giving, grants, sponsorships, and donor recognition.

Department Operations and Reporting (40%)

Supports supervisor as a liaison to Finance on areas of mutual concern including reports, deposits, annual audits, reconciliation, and accurate gift crediting and receipt procedures.

Assist with coding and processing of invoices, credit card bills, and employee reimbursements as needed.

Oversee the continuity of department materials (pledge forms, acknowledgments, gift entry form).

Database Management (10%)

Leads database implementation of donor benefits and activities in Tessitura premiums, promotions and membership in collaboration with team members and other departments (IT, Box Office).

Update and maintain the accuracy and currency of records according to accepted standards, periodically assessing the “health” of the database.

Collaborate with team members to optimize use of database and reports, including tracking expenses related to events and direct mail in CRM, and assistance with special projects.

Actively stay current on best practices and standards for data management; stay informed on new and innovative tools in Tessitura that can help streamline or create efficiencies.

Update and maintain policies and procedures manual and database procedures manual for the Development Department.

Monitor office supplies, outgoing mail, and general office cleanliness with assistance as needed.

Contribute to new and ongoing staff education in Tessitura usage and provide detailed, project-specific training.

Three to five years of experience in accounting, finance, ITS, data entry or similar work preferred.

Applicable CRM database experience or a combination of equivalent experience and training.

Proficiency in Microsoft Office® products, specifically Word, Excel, and Outlook.

Experience in nonprofit gift administration and financial reporting

Can collaborate or work independently to set priorities and manage multiple projects, within and outside the department.

Strong project management skills and can multi-task and prioritize.

Must be willing to work flexible hours/days, including occasional evenings and weekends, reflective of the dynamic schedule of the theater.

Experience with and commitment to working with individuals and teams that exemplify diversity of identity, experience, and perspective, including but not limited to race, color, gender, gender identity, gender expression, age, family and/or marital status, creed, religion, ancestry, disability, national origin, sexual orientation or sexual identity, veteran status, genetic information, pregnancy, body size/type, status with regard to public assistance or any other basis protected by federal, state or local law.

We are dedicated to building an equitable environment that is mixed across lines of difference. Acknowledging that there are many identities that are underrepresented in the theater overall, the Guthrie strongly encourages candidates who bring diversity of identity, experience and thought to apply. Be a part of a leading non-profit organization that is committed to serving not only the local Twin Cities community but the industry as a whole. Competitive Benefits : Health, Dental, Vision, Health Savings Accounts (HSA), Employer contributions to HSA, Flexible Spending Accounts (FSA), Dependent Care FSA, Group Life Insurance, Voluntary Life Insurance, Long Term Disability, Short Term Disability, Employee Assistance Program, 403(b) Retirement Plan (with employer match up to 4.5% after one year of service)

Transportation: Subsidized passes for Metro Transit buses and trains, discounted pre-tax monthly ramp parking

To all shows produced by the Guthrie and to some performances hosted by the Guthrie

The Guthrie Theater engages exceptional theater artists in the exploration of both classic and contemporary plays connecting the community we serve to one another and to the world. Through its extraordinary artists, staff and facility, the Guthrie is committed to the people of Minnesota, and from its place, rooted deeply in the Twin Cities, influences the field as a leading 21st century arts organization. Every year more than 500 people, both on stage and off, help ensure our success in creating and supporting the highest level of theater. As an organization, we are committed to our values of Artistic Excellence, Community, Equity, Diversity and Inclusion, and Fiscal Responsibility. As the largest city in the state, Minneapolis offers a large variety of parks, lakes, great food, festivals, malls and more.

The Guthrie Theater would like to acknowledge that we gather on the traditional land of the Dakota People and honor with gratitude the land itself and the people who have stewarded it throughout the generations, including the Ojibwe and other Indigenous nations.

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