D&T Help Desk Analyst
Motion Recruitment
D&T Help Desk AnalystThe D&T Help Desk Analyst provides first-level technical support by assisting users with software, login, email, Office 365, mobile device, and other technical issues. This is a customer service-focused role that requires strong troubleshooting skills and the ability to guide users through technical solutions.Handle approximately 30–40 service calls per day.Provide technical support for software-related issues.Troubleshoot login and account access issues.Resolve Microsoft Office 365-related problems.Assist users with email support.Support mobile device issues.Deliver exceptional customer service while resolving technical concerns.Walk users through troubleshooting steps to resolve issues.2+ years of Help Desk or Technical Support experience.High School Diploma or GED.Help Desk technical support experience.Troubleshooting technical issues.Microsoft Office 365 Suite.Email support.Login and account troubleshooting.Excellent customer service skills.Strong communication skills.Ability to guide users through troubleshooting step-by-step.Medical Insurance - Four medical plans to choose from for you and your familyDental & Orthodontia BenefitsVision BenefitsHealth Savings Account (HSA)Health and Dependent Care Flexible Spending AccountsVoluntary Life Insurance, Long-Term & Short-Term Disability InsuranceHospital Indemnity Insurance401(k) including match with pre and post-tax optionsPaid Sick Time LeaveLegal and Identity Protection PlansPre-tax Commuter Benefit529 College Saver PlanMotion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy. Applicants need to make their needs known in advance.Specialization: Data Analyst
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