Customer Service Manager

Job Description

Job Description

Do you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit. Throughout your career with DXP, we will encourage and empower you to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success. We aspire to be the best solution for the Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers.

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Responsibilities of the  Customer Service Manager  include, but are not limited to:

• Profit and loss of the facility
• Supervision of the inside sales team
• Respond to customer inquiries regarding products and services
• Prepare price quotes
• Source products
• Support outside sales team

Qualifications of the  Customer Service Manager  include, but are not limited to:

• 3-5 years of industrial distribution background

• 3 years of management experience
• Team player with strong people skills
• Excellent verbal and written communication skills
• MS Outlook, basic Excel and ERP software experience
• Must be self-motivated
• Effective and proven team leader

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Additional Information:
Physical Demand: N/A




Training/Certifications: N/A
Shift Time/Overtime: Monday-Friday, 8am-5pm
Travel: N/A
Education: High School Diploma, bachelor's degree preferred

DXP offers a comprehensive benefits package for full-time regular employees, normally working a minimum of 30 hours per week, including: medical, dental, vision, flexible spending account, paid holidays, life and disability insurance, and additional supplemental benefits. All employees are eligible to participate in the 401(k) plan. 

Salary is commensurate with experience. Except where prohibited by state law, all offers of employment are contingent upon successfully passing a drug test. DXP is an equal opportunity employer and participates in E-Verify. EOE/M/F/D/V.