Confirmation Call Center Manager

$55k - $75k

Bath Planet

Grand Rapids, MI

Job Description

Company: Bath Planet & Home Pro MI

Location: Grand Rapids, MI and surrounding areas

Job Type: Full-Time

Compensation: $55,000–$75,000 annually

Benefits: Dental Insurance, Paid Vacation, Paid Sick Time, Professional Development

About the Role

As the Confirmation Call Center Manager , you will oversee the daily operations of our Call Center while leading a team of Call Center Representatives. You'll be responsible for confirming appointments, coaching and developing your team, managing schedules, maintaining high customer satisfaction, and ensuring departmental goals are consistently achieved.

Responsibilities

Manage the daily operations of the Confirmation Call Center.
Hire, train, coach, and develop Call Center Representatives.
Schedule and confirm appointments with homeowners.
Answer inbound calls and make outbound confirmation calls.
Deliver exceptional customer service while maintaining professionalism.
Manage and coordinate sales representatives' schedules.
Monitor team performance and ensure weekly and monthly goals are achieved.
Resolve customer concerns and handle escalated issues promptly.
Maintain accurate customer records and appointment information.
Prepare reports and monitor key performance metrics.
Foster a positive, productive, and team-oriented work environment.

Qualifications

Previous management or supervisory experience in a call center or customer service environment preferred.
Strong leadership, coaching, and team-building skills.
Excellent communication and interpersonal abilities.
Outstanding customer service and conflict resolution skills.
Strong computer proficiency and experience with CRM systems.
Excellent organizational and time management skills.
Ability to multitask in a fast-paced environment.
Evening and weekend availability as needed.

Compensation & Benefits

$55,000–$75,000 annual salary
Bonus opportunities based on performance
Dental Insurance
Paid Vacation
Paid Sick Time
Professional Development
Ongoing leadership training
Career advancement opportunities
Supportive team environment

Why Join Bath Planet & Home Pro MI?

At Bath Planet & Home Pro MI, we believe our people are the foundation of our success. We provide the training, support, and leadership opportunities you need to build a rewarding career while making a meaningful impact on our customers and your team.

Apply Today

If you're an experienced leader who thrives in a fast-paced environment and enjoys coaching teams to success, we'd love to hear from you. Apply today to become the next Confirmation Call Center Manager with Bath Planet & Home Pro MI!

SpQiEMPkpm

Apply

Vacancy posted 10 days ago

Similar jobs that could be interesting for youBased on the Confirmation Call Center Manager in Grand Rapids, MI vacancy

Call Center Manager
...Description Atrium Home Services is looking for a talented Call Center Leader to join our forward-thinking team. If you are passionate... ...Grand Rapids, MI. Position Overview: As a Call Center Manager at Atrium Home Services, you will play a pivotal role in overseeing...
Suggested
Temporary work
Work at office
Atrium Home Services
Grand Rapids, MI
a month ago
Front Office Manager
...committed to revenue growth and maximizing the value of the assets we manage while fostering a supportive environment for our employees.... ...Participation:Lodgco Hospitality participates in E-Verify to confirm the identity and employment authorization of individuals hired...
Suggested
Local area
Flexible hours
Weekend work
Afternoon shift
Lodgco Hospitality
Grand Rapids, MI
1 day ago
Account Manager SMB-Business Sales
$8k
...sales experience, ability to efficiently manage your time, excellent customer relations... ...additional sales opportunities through cold-calling, partner-selling, lead-generation... ...will vary depending on your location and confirmed job-related skills and experience. This...
Suggested
Full time
Temporary work
Part time
Work experience placement
Shift work
Verizon
Grandville, MI
5 days ago
Customer Service - Self Storage Manager
$16 per hour
...Customer Service - Self Storage Manager Public Storage is the self... ...storage unit inspections to confirm inventory and availability... ...make reminder and collection calls when required Physical Requirements... ...variety of customer service centered sales environments including...
Suggested
Hourly pay
Full time
Weekend work
Public Storage
Grand Rapids, MI
2 days ago
Dental Front Desk Coordinator
...day responsibilities include: Answering patient calls throughout the day Scheduling and confirming appointments Checking patients in and out Verifying... ...Collecting payments for services performed Managing the daily patient schedule Reaching out to...
Suggested
Full time
Work at office
Immediate start
Day shift
Seva Dental Team
Grandville, MI
3 days ago
Business Sales Account Manager
$8k
...sales experience, ability to efficiently manage your time, excellent customer relations... ...additional sales opportunities through cold-calling, partner-selling, lead-generation... ...will vary depending on your location and confirmed job-related skills and experience. This...
Full time
Temporary work
Part time
Work experience placement
Shift work
Verizon
Grand Rapids, MI
3 days ago
Customer HQ Selling Director
$172k - $220k
...Collaborate and network effectively across internal boundaries to maximize job impact and personal learning.Accomplish results through managing & leading team.Ensure compliance with relevant external (legal, tax) and internal stewardship requirementsJob...
Full time
Work at office
Procter & Gamble
Grand Rapids, MI
2 days ago
Key Account Manager
...Description Job Description We are recruiting for a Key Account Manager who will serve as the primary liaison between the Company and... .... ~ Works with Operations and Planning Teams to confirm appropriate delivery dates. ~ Regularly communicates with and...
Permanent employment
Full time
Temporary work
Work at office
Flexible hours
Amphenol Borisch Technologies
Grand Rapids, MI
4 days ago
Customer Experience Coordinator
$21 per hour
...through every step of their eyewear journey. You will serve as the first point of contact for both D2C and B2B customers — managing phone calls, emails, chat inquiries, and coordinating orders and service requests. You’ll work closely with patients, families, and...
Hourly pay
Full time
Casual work
Work at office
Local area
Remote work
Jonas Paul Eyewear
Grand Rapids, MI
4 days ago
Account Manager
...The Account Manager I will ensure that each department meets the needs of their clients and customers. They will act as client advocates... ...your local area manager/Sr. Account Manager Assist with sales calls with an emphasis on research, objectives, proposals, contracts...
Full time
Local area
Innospec Inc.
Wyoming, MI
3 days ago
Account Executive
...strategies. Present compelling, solution-focused sales presentations backed by cost-benefit analysis and business impact. Build and manage a strong pipeline of qualified leads through proactive outreach and strategic prospecting. Partner cross-functionally with...
Full time
Worldwide
Worldwide Express
Grand Rapids, MI
5 hours ago
Account Executive
...Rapids . We're looking for competitive, driven individuals who want to build a career in B2B sales. As an Account Executive, you'll manage the full sales cycle, build relationships with business leaders, and help companies improve their shipping and supply chain...
Full time
Klutch MFM
Grand Rapids, MI
4 days ago
Account Manager Engineered Resins
...our products are backed by complete technical support that ensures quality, reliability, and value.We are seeking a dynamic Account Manager - Engineered Resins to support revenue growth by managing customer accounts (large resin producers) and driving sales within the...
Americhem
Grand Rapids, MI
1 day ago
Account Manager
...international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which...
Local area
Expeditors International
Grand Rapids, MI
5 days ago
Account Manager
Job DescriptionPosition: Account Manager Job SummaryBoyd is seeking an enthusiastic Account Manager to join our Sales Team. In this role, you will be the critical point person driving continuous revenue growth across our customer base. The ideal candidate will have proven...
Full time
Boyd Corporation
Grand Rapids, MI
1 day ago
Account Manager
...Otis is growing and we are recruiting an Account Manager. The main goal of the role is to achieve sales... ...passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics...
Full time
Live in
Worldwide
OTIS
Grand Rapids, MI
3 days ago
Accounting Manager
...organization committed to delivering excellence to our customers. As a rapidly growing company, we are looking for an Accounting Manager to lead our accounting operations and support the continued growth of our business. This position is responsible for overseeing general...
Local area
Pipp Mobile Storage Systems Inc
Grand Rapids, MI
4 days ago
Customer Care Manager
...passionate about making a difference! Internally, this position is called Head of Customer Care and is responsible for leading the day-... ...service by overseeing the timely, accurate, and professional management of customer needs, while serving as a key partner to the...
tesa SE
Grand Rapids, MI
3 days ago
Customer Service Coordinator
$16.5 per hour
...administrative tasks related to your aligned account(s) Document and manage all tasks in our internal systems Schedule appointments and... ...support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which...
H1b
Work at office
Total Quality Logistics
Grand Rapids, MI
5 days ago
OEM Account Manager
...OEM Account Manager Valley Truck Parts is seeking a dynamic and results-driven OEM Account Manager to join our team. This role is responsible... ...exceed sales targets. o Conduct regular customer visits and calls to understand needs and provide solutions. o Prepare and...
Work at office
Night shift
Atonne Group, Inc.
Wyoming, MI
2 days ago
Account Executive - Corrugated Box Sales
...actual salesExperience selling in Western Michigan, prefer territory experience within 150 miles of Grand Rapids MetroExperience managing an annual revenue portfolio of $5-$20 MillionExperience supporting a variety of account sizes including up to National Account customersExperience...
Work at office
Hood Container Corporation
Grand Rapids, MI
2 days ago
Account Executive
Join Oktopost: Drive the B2B Social Media RevolutionSocial media has become mission-critical for B2B marketers, but the tools haven't caught up. While most platforms are built for B2C, Oktopost is changing the social game for B2B: proving ROI, scaling employee advocacy...
Flexible hours
Shift work
Oktopost
Grand Rapids, MI
4 days ago
Customer Service Coordinator
Customer Service CoordinatorAs a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation to support daily shipment activities. You will be the go-to-support...
Total Quality Logistics
Grand Rapids, MI
3 days ago
Account Executive
...conversations and deliver solution-focused presentations ~ Collaborate with your team to win deals and refine strategy ~ Manage your pipeline, track activity, and hit your goals ~ Participate in training, team events, and ongoing development...
For contractors
Work at office
Konica Minolta Business Solutions Ltd
Grand Rapids, MI
3 days ago
Customer Service Manager
...Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers. Check out our many videos to learn more! -us/careers/ Responsibilities of the Customer Service Manager include, but are not limited to: Profit and loss of the facility...
Full time
Monday to Friday
Flexible hours
Shift work
DXP
Wyoming, MI
4 days ago
Personal Lines Account Manager
$38k - $50k
...River, Michigan. This agency is known for its innovative approach to commercial, personal, and specialty insurance, as well as risk management. They focus on being a true resource for clients, offering valuable insight and proactive protection for families and businesses....
Full time
Temporary work
Part time
Relocation package
Flexible hours
Harrison Gray Search
Grand Rapids, MI
2 days ago
Multi-Media Account Executive
$3,500 - $5,000 per month
...Position Overview The Multi-Media Account Executive successfully manages relationships with dozens of local and regional businesses,... ...and aggressively seeking new clientele by networking, cold calling, canvassing, referrals or other means to maintain a full pipeline...
Work at office
Local area
Flexible hours
KABC Talk Radio
Grand Rapids, MI
1 day ago
Personal Lines Account Manager
...Personal Lines Account Manager We are seeking an experienced and service-focused Personal Lines Account Manager to join our client’s growing team. This is an excellent opportunity for an insurance professional who enjoys building relationships, delivering outstanding...
gpac
Grandville, MI
1 day ago
Account Executive
...Executive, your job is to grow our client's investment in HG. No cold calling for you: you cultivate deep, authentic relationships with... ..., creative ways. An empathetic leader, you oversee Project Managers as they move tactics through our creative process, managing timelines...
Full time
Highland Group
Grand Rapids, MI
5 days ago
Account Manager
...Relationships That Drive Results. Success That Lasts. Our Account Managers serve as the go-to contact for our customers, embodying our purpose to make construction better by being their partner for productivity, safety, and sustainability. You will manage your...
Work experience placement
Work at office
Flexible hours
Hilti Corporation
Grand Rapids, MI
3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Confirmation Call Center Manager. Be the first to apply!