Technical Support Manager

You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a Technical Support Manager responsible for acting as the primary point of contact for technical requests, managing and resolving incoming tickets, and handling a variety of IT support tasks in a business environment.

Key Responsibilities

• Act as the primary point of contact for technical requests, managing and resolving incoming tickets via Freshworks phone, email, and remote tools.
• Execute end-to-end employee onboarding and offboarding workflows, including account setups, network access provisioning, and device permissions audits.
• Asset tag, configure, image, and physically deploy workstations, laptops, and mobile devices (iPads). Coordinate the shipping, tracking, and retrieval of equipment for remote and field staff.
• Handle daily support tasks within a centralized Microsoft 365 environment, including Active Directory/Entra ID management and fundamental Intune endpoint policies.
• Troubleshoot standard hardware, software, Wi-Fi, and VPN connectivity issues, efficiently routing complex back-end infrastructure problems to specialized tier-two team members.

Qualifications

• 3+ years of professional IT technical support experience in a business environment.
• High School Diploma or GED required.
• Solid proficiency with the Microsoft ecosystem (M365, Windows, user account security) and modern remote desktop tools.
• General exposure to or working knowledge of ticketing systems, CRM platforms (such as Salesforce), and email security fundamentals (such as Proofpoint).
• Must be able to manage physical asset tracking and occasionally lift or move IT equipment up to 25 pounds.

Relevant IT certifications (e.g., CompTIA A+) or an Associate's Degree are highly preferred.

Skills

• Proficiency in the Microsoft ecosystem and remote desktop tools.
• Ability to manage tickets and work with CRM platforms and email security.
• Physical asset management skills.

Additional Requirements

Potential for on-call support; schedule is M-F 8am - 5pm with flexibility for on-call support.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

Required Employment / Compliance Language

This position is subject to compliance with all state and federal regulations, including the requirements for employment eligibility verification.

* We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).


Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we're dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

* This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.