Network Operations Technician

Network Operations TechnicianReport To: Director of Network and Field Operations Location: Campbell Resource CenterGeneral statement of duties and responsibilities: Under general supervision, performs operational support, maintenance, monitoring, installation, and troubleshooting of Boston Public Schools' network infrastructure and communications systems. Assists in maintaining the district's wired and wireless network environment, telecommunications systems, and network-connected infrastructure to ensure reliable connectivity and service availability across schools and district facilities.The Network Operations Technician serves as an entry-level network infrastructure professional responsible for supporting the operation of district network systems while developing technical expertise in networking, telecommunications, and infrastructure operations.Duties and Responsibilities:Assists in the installation, configuration, maintenance, and troubleshooting of network infrastructure equipment, including switches, wireless access points, routers, and related devices.Monitors network performance and assists with identifying and resolving connectivity issues affecting schools and district facilities.Supports deployment, replacement, and maintenance of network equipment and communications infrastructure.Assists with telecommunications systems, voice services, and related communications technologies.Performs basic network diagnostics and troubleshooting activities and escalates complex issues as appropriate.Assists with network inventory management, equipment tracking, and documentation activities.Supports district technology projects involving network infrastructure and communications systems.Maintains documentation related to network equipment, configurations, and operational procedures.Works collaboratively with Network Administrators, field technicians, and service delivery teams to support district operations.Participates in planned maintenance activities, infrastructure upgrades, and technology deployments.Performs related duties of a similar nature, as requested by the supervisor, which are commensurate with the position.Required:High school diploma or equivalentMinimum of two years of experience supporting technology systems, infrastructure, networking, or telecommunicationsBasic understanding of networking concepts, including TCP/IP, wireless networking, switching, and routingAbility to troubleshoot technical problems and follow technical proceduresAbility to communicate effectively with technical and non-technical staffValid Massachusetts driver's licenseAbility to lift and transport network and technology equipmentCity of Boston residency requiredPreferred:Experience supporting enterprise network environmentsFamiliarity with Cisco, Meraki, or equivalent networking technologiesExperience with telecommunications or communications systemsNetwork+ or similar networking certificationExperience in K–12 or public sector environments