Production Support Engineer

Production Support Engineer

Location: Charlotte, North Carolina (Onsite)

Employment Type: Contract

Contract Duration: 12 Months

Role Overview

We are seeking a Production Support Engineer responsible for providing end-to-end monitoring and support for critical infrastructure and application components. The role involves working independently on complex projects, often across multiple phases, to proactively identify and resolve performance issues before they impact service. The ideal candidate will have a strong background in IT production support and a working knowledge of the business functions they support.

Key Responsibilities

• Utilize monitoring tools to proactively identify and research potential production incidents and respond to alerts.
• Escalate issues to advanced support teams as necessary for effective problem resolution.
• Perform trending and analysis to proactively address potential issues before they cause production impact.
• Conduct environment routing, cycling, and the implementation of splash pages.
• Collaborate with Change Operations to support all implementations and identify potential issues resulting from changes.
• Identify opportunities for additional monitoring and automation, partnering with engineering teams for implementation.
• Develop and execute troubleshooting procedures to resolve incidents efficiently.

Required Qualifications

Experience: 3-5 years of experience in IT production support or an equivalent field. Must have experience in a large IT production support environment.

Technical Skills: Knowledge of monitoring tools such as Splunk, Dynatrace, SiteScope, and Tivoli Netcool/WebGUI. Experience with .NET Core, Java Virtual Machine, and Windows operating systems. Basic understanding of ITIL/ITSM frameworks. Experience with Microsoft Azure is also required.

Preferred Qualifications

• ITIL Foundation or Intermediary certification.
• Experience in an ITIL-based role, such as Service Desk, Incident, Problem, or Change Management.
• Proven ability to work independently, multitask, and collaborate effectively within a global team structure.
• Ability to work in non-contiguous shifts, which may include weekends.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or View phone number on click.appcast.io. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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