Patient Registration (MRI/CT)

Job Description

Job Description

Description:

GENERAL SUMMARY OF DUTIES : The MRI/ CT Receptionist serves as the first point of contact for patients and plays a vital role in ensuring efficient imaging department operations. This position supports patient flow, safety, scheduling accuracy, and communication between patients, technologists, and clinical staff.

ESSENTIAL FUNCTIONS: 

· Greet and check in patients professionally; verify demographics, insurance, identification, and collect co-pays or balances. Check out patients and schedule follow-up appointments as needed.

· Answer phones and messages appropriately; maintain an organized front desk and waiting area. Assist with referrals, authorizations, documentation, and accurate scanning/uploading of patient records.

· Obtain, distribute, and review required paperwork, consents, and screening forms; identify incomplete or concerning responses and escalate appropriately. Ensure forms are completed prior to appointments and maintain basic MRI/CT safety awareness.

· Address patient questions and service concerns; communicate effectively with technologists, management, and other departments to support smooth patient flow and exam preparation.

· Schedule, reschedule, and cancel MRI/CT appointments, including outside orders; ensure correct exam orders, appropriate time slots, coordination of urgent/add-on exams, and timely communication of delays or changes.

· Follow departmental policies, safety protocols, and process improvement initiatives; participate in training and maintain professionalism in a high-volume, fast-paced environment.

· Communicate appointment details, preparation instructions, expectations, and arrival times to patients.

· Utilize EMR, PACS, PACS Manager, Metis, and scheduling systems effectively.

· All other duties assigned.

EDUCATION : High school diploma or GED

EXPERIENCE : Minimum of one year experience in healthcare, medical office or customer service setting, preferably six months receptionist experience in health care setting.

REQUIREMENTS : Excellent customer service skills. Flexibility to work assigned shifts including early morning, evenings, and/ or weekends. 

KNOWLEDGE

· Basic knowledge of MRI/CT front-desk workflows, office policies, procedures, and required documentation

· Understanding of imaging appointments, exam types, and typical exam durations

· Knowledge of customer service principles, patient confidentiality, and HIPAA requirements

· Familiarity with office equipment and general medical office operations

SKILLS

· Clear, professional verbal and written communication with strong interpersonal and customer service skills, including conflict de-escalation

· Proficient typing, use of office equipment, and accurate handling of paperwork and filing

· Strong attention to detail and accuracy in patient data entry and documentation

· Ability to work effectively in a fast-paced outpatient clinical environment and adapt to changing schedules and patient needs

ABILITIES

· Ability to communicate clearly in person and by phone; establish and maintain cooperative relationships with patients, families, providers, and staff

· Ability to remain calm, courteous, and professional when interacting with upset or anxious patients

· Ability to read, understand, and follow written and verbal instructions to prepare records, generate documentation, and schedule appointments

· Ability to organize, prioritize, and multi-task in a high-volume setting while working independently and as part of a clinical team

· Ability to accurately review and enter patient information, identify workflow or documentation issues, and escalate appropriately

· Ability to maintain confidentiality, comply with safety policies and procedures, and adapt to changing operational needs

· Ability to travel between office locations and maintain reliable attendance

ENVIRONMENTAL/WORKING CONDITIONS : Work is performed in a medical imaging outpatient clinical environment. Position is primarily a reception workstation and has frequent interaction with patients, visitors, technologists, and staff. This is a fast-paced, high-volume setting with frequent interruptions. Adhering to strict posted safety signage and access restrictions. 

PHYSICAL/MENTAL DEMANDS : Work requires hand dexterity for office machine operation, stooping and bending to files and supplies, walking short distances from reception area to MRI/ CT department, and sitting/ standing for extended periods of time. Must possess visual and auditory acuity in order to communicate with co-workers, patients, and other customer groups. Ability to lift/ carry up to 25 lbs.