Parking Supervisor (FT)

Parking Supervisor

Trail Drive Management Corp. Dickies Arena of Fort Worth, TX

Dickies Arena is a 14,000-seat, spectacular multipurpose venue located adjacent to the Will Rogers Memorial Center campus in Fort Worth, Texas. The arena is owned by the City of Fort Worth and managed by the not-for-profit operating entity, Trail Drive Management Corp (TDMC). The state-of-the-art arena, opened in November 2019, hosts concerts, sporting events, and family entertainment, and is the new home to Fort Worth Stock Show rodeo performances.

Job Summary:

Trail Drive Management Corp (TDMC) is looking for a full-time Parking Supervisor. This position is responsible for oversight of the parking teams for a designated shift. The Parking supervisor will assist in ensuring that the parking operations are efficient and profitable, and maintain the highest standards for servicing clients and customers with professionalism.

Essential Job Functions:

• Greet and guide all guests in a welcoming and friendly manner.
• Respond to guest concerns respectfully and calmly.
• Responsible for the daily financial reporting across all parking lots and reconciliation of all parking revenue.
• Assist in the preparation of a bi-weekly schedule under the supervision of the Assistant Parking Manager.
• Resolve immediate staffing issues by reassigning cashiers and lot attendants based on the best interest of the operation and guest satisfaction.
• Responsible for conducting audits of cashiers.
• Responsible for supervision of team leads, cashiers, valet parkers, janitorial staff, and lot attendants.
• Responsible for coordinating cleaning and repairs with janitorial and maintenance staff.
• Ability to perform all cashier, team lead, valet parker, and lot attendant duties if needed.
• Trouble-shoot and resolve issues with parking equipment and hand-held devices.
• Ability to assist in the placement of signs, barricades, cones, and other traffic control equipment.
• Follow the system of checks and balances to ensure accuracy of reporting for reconciling cash.
• Report unattended bags and packages, medical situations, incidents, or emergencies (immediately to the command center) for the designated shift assigned.
• Maintain a positive, outgoing demeanor, adhering to the core expectations of our guest services team.
• Ensure staff take their appropriate breaks without affecting coverage.
• Supervise staff to ensure they follow policies and procedures.
• Resolve guest issues and complaints by providing the ultimate guest experience.
• Ensure guests are exiting the parking lot safely.
• Ensure that proper traffic flow is maintained for the operation.
• Give adequate directions to guests professionally.
• Resolve parking lot disputes that occur between guests.
• Ensure deployment of crew is well thought out according to position, experience, security knowledge, work ethic, and attitude.
• Walk posts with the management team to ensure accuracy of coverage.
• Attend and participate in daily briefing with the management team.
• Ability to multi-task in difficult situations and still meet important daily operating deadlines.
• Provide on-the-job training, coaching, and development.
• Monitor two-way radio traffic.
• Responsible for assisting and participating in the area emergency, evacuation plan, and evacuation drills.
• Possess a high level of area knowledge and the operations associated with the area assigned.
• Performs other duties as assigned.

Qualifications:

• Must be a minimum of 18 years of age.
• Must possess a valid driver's license, as driving golf carts and other vehicles is essential to the operation.
• Previous supervisor experience.
• Previous parking and customer service-related experience.
• Valet Parking experience preferred.
• Bilingual (preferred).
• Personable and proactive team player with excellent communication skills.
• Basic computer skills required, including Excel and Word.
• Must be able to work 12+ hour shifts. This includes occasionally working overnight hours during certain large events.
• Ability to work a flexible schedule including nights, weekends, and holidays.
• Able to communicate effectively with management, guests, and team members.
• Ability to handle multiple tasks in a fast-paced, high-energy environment.

Working Conditions:

• Employees will work in an environment with fluctuating temperatures.
• Employees must have the ability to lift, push, and pull up to 75 lbs.
• Employees will regularly spend their shift standing/walking, traveling stairs, with limited to no sitting.
• Employees will be exposed to high noise levels and/or fluctuating lights in event settings.
• Employees must have the ability to reach, lift, and bend to perform job duties throughout the shift.
• Employees may be exposed to hazardous chemicals, electrical shock risks, and vibrations throughout the shift.
• Employees will be exposed to hazards associated with moving vehicles and require strict adherence to safety protocols.

Other Duties:

• This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Duties, responsibilities, and activities may change at any time with or without notice.