Intake Coordinator - Substance Use Disorder (SUD) Treatment

Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities. Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges. We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being. Intake Coordinator – Substance Use Disorder (SUD) Treatment Location: Agawam, MA (New Facility – Startup Phase) Schedule: Full-Time and Part-Time Opportunities Available Compensation: $19–$22 per hour, depending on experience and qualifications. About Pyramid Healthcare Pyramid Healthcare is a nationally recognized provider of behavioral health services, offering compassionate, evidence-based care to individuals with substance use and co-occurring disorders. We are excited to open our newest treatment center in Agawam, MA, focused on Substance Use Disorder (SUD) treatment for adults. This is an opportunity to join a growing team during the startup phase of a new facility and play an important role in supporting individuals throughout the admissions and discharge process. Position Summary We are seeking a detail-oriented and client-focused Intake Coordinator to manage the admission and discharge process for individuals entering and completing care at our facility. As the first point of contact, the Intake Coordinator helps ensure all required documentation, assessments, and communication are completed accurately and efficiently, creating a smooth and supportive experience for clients, families, and staff. Key Responsibilities Coordinate and complete admission paperwork, collect required documentation (e.g., photo ID, insurance information), and collaborate with nursing staff during client onboarding Conduct level-of-care assessments and complete PCPC or ASAM documentation for admissions, continued stays, and discharges Manage insurance-related processes, including precertifications and utilization review (UR) documentation Assist SCA clients with the Medical Assistance application process, including communication with representatives and submission of required forms Maintain communication with outside stakeholders such as probation/parole officers or employers with proper client consent Organize and distribute client photos, label with MR numbers, and maintain accurate filing procedures Support discharge planning for detox-only clients, including scheduling outpatient appointments and coordinating with clinical and nursing teams Conduct phone and in-person pre-screens, enter data into the electronic clinical record system, and schedule assessments or referrals Ensure compliance with confidentiality, licensing, and accreditation standards Complete required trainings and perform additional duties as assigned Qualifications Education High school diploma or equivalent required Experience Experience working with individuals in behavioral health or substance use treatment preferred Skills Strong communication, organizational, and attention-to-detail skills Ability to work collaboratively and compassionately in a fast-paced environment Why Join Pyramid Healthcare? Opportunity to help launch a brand-new treatment program Supportive and mission-driven team environment Meaningful work supporting individuals in recovery Professional growth and advancement opportunities Flexible scheduling options for full-time and part-time employees Pyramid CORE Values: We are committed and proud to live our CORE values and use them to inspire those around us. Our employees are expected to align with these values, behaviors, and standards. We are held accountable for upholding these CORE Values: INTEGRITY is striving to be honest, transparent, and ethical when dealing with clients, staff, and the community. DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily. COLLABORATION is a steadfast, team-focused approach; working together to achieve excellence. PASSION is genuine, compelling, and relentless desire to improve lives and support Pyramid Healthcare’s mission. Total Rewards for Full-Time Positions: Medical, Dental, and Vision Insurance Flexible Spending Accounts Life Insurance Paid Time Off 401(k) with Company Match Tuition Reimbursement Employee Recognition Programs Referral Bonus opportunities And More! Want to know more? To learn more about Pyramid Healthcare, and how you can achieve personal and professional growth, visit us at: Pyramid Healthcare, Inc. is proud of its diverse workforce, and is an Equal Opportunity Employer.