Technical Program Manager (Remote)

Location: Fully Remote. We are open to candidates based within U.S. Eastern Time or Central European Time zones.

Role Overview We are seeking a Technical Program Manager (TPM) to bring structure, predictability, and most importantly clarity to our product and engineering delivery efforts. This role reports to the COO and works in close partnership with the Director of Engineering and Director of Product as a shared execution resource.

The TPM serves as the central coordination, communication, and execution lead for cross‑functional initiatives involving external partners, internal product programs, and operational readiness. This role is hands‑on, detail‑oriented, and strongly focused on delivery excellence, ensuring initiatives ship with quality, on schedule, and in compliance, while maintaining shared understanding across teams, leadership, and external partners.

Key Responsibilities Program & Delivery Management

Organize and run execution for external integrations, partner onboarding initiatives, and internal cross‑team initiatives

Own end‑to‑end project plans, including scope, timelines, dependencies, risks, and assumptions

Coordinate dependencies across engineering, product, operations, compliance, legal, and external partners

Identify delivery, operational, or compliance risks early and proactively propose mitigation strategies, clearly articulating tradeoffs and impacts

Cross‑Functional Alignment & Communication

Act as the primary source of truth for program status, decisions, and next steps

Keep engineering and product leaders aligned through clear, consistent, and timely communication

Translate between technical, product, and business contexts to ensure shared understanding

Act as a neutral facilitator across teams to resolve ambiguity, align on decisions, and unblock progress

Partner closely with the technical integration owner to ensure technical discovery, delivery sequencing, and readiness are aligned

Partner Operations, Compliance & Readiness

Partner with Compliance, Legal, and Operations to support:

Merchant onboarding and KYB processes

Customer KYC and KYT readiness

Geographic and currency expansion initiatives

Coordinate partner requirements related to compliance, regulatory obligations, and contractual commitments

Support partner invoicing workflows, operational readiness, and ongoing partner lifecycle management

Ensure operational, legal, and compliance requirements are clearly documented, tracked, and reflected in delivery plans

External & Stakeholder Communication

Lead structured, professional communication with external vendors, partners, and clients

Clearly document agreements, decisions, operational requirements, and changes in scope or timelines

Prepare and distribute concise meeting summaries with clear action items, owners, and deadlines

Ensure external stakeholders receive consistent messaging and know what to expect and when

Execution Transparency & Reporting

Track project metrics and delivery health across initiatives

Prepare concise, high‑signal weekly status updates for leadership and stakeholders

Surface deviations from plan early, clearly communicating risks, options, and recommended actions

Maintain continuity of context so teams are not revisiting or re‑litigating prior decisions

Documentation & Process

Own and organize program and partner documentation in Confluence and related tools

Create and maintain clear written artifacts (plans, timelines, decision logs, summaries) that reduce ambiguity

Drive execution discipline through clarity and alignment, not unnecessary process or bureaucracy

Leadership Support

Support the COO, Director of Engineering, and Director of Product with planning materials, drafts, and follow‑ups

Prepare delivery and partner‑readiness updates for broader company awareness and go‑to‑market readiness as needed

Help ensure teams understand how delivery milestones connect to broader business objectives, GTM plans, and regulatory readiness

Required Qualifications & Experience

Exceptional written and verbal communication skills, with the ability to synthesize complex technical and business information into clear, actionable guidance

Proven experience leading technical programs, partner integrations, or cross‑functional initiatives in close partnership with engineering and product teams

Experience managing external vendors, partners or client‑facing deliveries, with clear ownership of commitments and communication

Strong organizational and problem‑solving skills, with a structured, detail‑oriented approach to planning and execution

Solid understanding of software delivery lifecycles and the ability to work from technical documentation and API specifications

Ability to operate independently, proactively surface risks, and drive issues to resolution

Nice to Have Experience

Experience in fintech or crypto (plus, but not required)

Background that includes hands‑on exposure to technical delivery roles (e.g., project management, QA, business analysis, engineering, or technical support)

Experience with partner onboarding and operational compliance processes, such as KYB, KYC, KYT, and geographic or currency expansion, preferably within crypto, digital assets, or regulated financial services

Familiarity with applying AI tools and automation to enhance program execution, communication clarity, and operational efficiency

Familiarity with modern delivery and collaboration tools, including Jira, Confluence, or similar platforms

Compensation and Benefits We offer competitive compensation designed to attract exceptional talent and reflect the experience, skills, and impact you'll bring to the team. Depending on the role, candidate location, and final engagement structure, this position may be structured as either direct employment or an independent contractor engagement. Compensation, benefits, and other terms will be aligned with the applicable engagement type and discussed during the hiring process.

Additional Benefits

Company issued laptop

Technology Accessories

Annual In‑Person Full‑Team Meetup

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