Bilingual Customer Service Rep

Join Our Team

In 2022, the Atlanta Journal-Constitution named Primerica one of the best places to work for the ninth consecutive year. Also in 2022, Primerica was named one of the Best Employers for Diversity by Forbes for the second consecutive year. Forbes also named Primerica as one of America's best Insurance companies for 2022. Primerica ranks 6th among 25 companies included in the Term Life Insurance category. Over the past seven years Primerica has consistently been voted Best Employer by Gwinnett Magazine in its special "Best of Gwinnett" winner editions. Primerica is a great place to work! Join our team to experience what it's like to work at "one of the best places to work in the metro Atlanta".

About This Position

The Bi-lingual CSR1 answers telephone and written inquiries from clients and agents, performing research and solving problems as authorized.

Responsibilities & Qualifications

Knowledge Skills and Abilities:

• Ability to successfully complete Life Technical training including classroom exam and phone assessment
• Previous customer service experience preferred
• Excellent verbal and written communication skills in Spanish and English
• Ability to organize and present facts in a clear and concise manner in both speech and correspondence
• Ownership mentality
• Good voice quality (clarity, tone, etc.)

Schedule:

• 40 hours per week
• Monday–Friday 8:00am - 5:00pm

Salary:

• $35,000-37,000 based on experience

Mental Demands (not only learned mental skills, but also conditions that call for mental discipline)

• Reading comprehension
• Attention to detail
• Decision-making
• Confidentiality
• Problem Solving
• Excellent verbal communications
• Excellent written communication
• Reasoning
• Applied knowledge

Physical Demands (both physical actions that may be required to perform a task and the physical environment in which the task is performed)

• Sitting
• Speaking
• Hearing
• Writing
• Attendance

Equipment (all equipment and special materials needed to perform the task)

• Computer
• Headset
• Webcam
• Microsoft Office
• Internet systems (web browsers, email, etc.)
• Call Center components

If working remote:

• High speed internet
• PC or laptop with high speed capability

Essential Functions

Answers telephone inquiries from clients and agents in Spanish and English

Protects the company's authority to do business by complying with legal and ethical standards, policies and procedures.

FLSA status: This position is exempt (not eligible for overtime pay):

No

Our Benefits:

• Day one health, dental, and vision insurance
• 401(k) Plan with competitive employer match
• Vacation, sick, holiday and volunteer time off
• Life and disability insurance
• Flexible Spending Account & Health Savings Account
• Professional development
• Tuition reimbursement
• Company-sponsored social and philanthropy events

It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.

At Primerica, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.