Datalink Support Specialist

Gogo Datalink Support Specialist The Gogo Datalink Support Specialist works with the Flight Deck Services team to quickly and efficiently set up services and handle training for new and existing business aviation customers. The right candidate is detail-oriented and a root cause problem solver. Key Responsibilities Initiate contact with new customers for service setup, training, and aircraft configuration. Provide service and troubleshooting for various Avionics equipment. Communicate regularly (telephone, email, in-person) with existing customers regarding service enhancements, training & changes. Create & maintain user guides. Support sales team with customer opportunities. Qualifications Bachelor’s Degree in a related field, or equivalent work experience. 2-4 years’ experience in aviation (FBO, flight department, airline, or other aviation-related business). ~10% travel required. Required Skills, Talents, & Experience Proven strong customer service and analytical skills. Ability to work independently and be flexible in a rapidly changing environment. Initiative, dependability, cooperation and thoroughness in a team environment. Preferred Skills, Talents, & Experience Familiarity and/or experience with aviation datalink communications. Has worked with satellite communications. Knowledge of aircraft avionics. Pilot's license (private or better). Compensation & Benefits Base Pay : $72,000.00 - $90,000.00 USD Annual. Target Annual Short-Term Incentive : Bonus Plan at 5% of Annualized Base Pay. Eligible For Incentive Stock Program : Yes. Benefits : Medical, dental, and vision coverage; immediate vesting 401k plan; paid time off and volunteer time off; Employee Stock Purchase Plan option. For more information, visit the Careers page at Equal Opportunity Statement Gogo is an Equal Opportunity and affirmative action employer, working in compliance with federal and state laws. Qualified candidates will be considered for employment regardless of race, color, religion, age, sex, national origin, marital status, medical condition, or disability. Gogo participates in E-Verify. Right to Work Statement. #J-18808-Ljbffr Gogo