Account Manager (m/f/d)

divh2Account Manager/h2pAs an Account Manager, you are the direct contact point to our clients and the voice of iwoca. You manage your own portfolio of new and existing clients and support entrepreneurs independently during our credit process and throughout the entire credit term. You place the highest value on customer service and enable our clients to make the optimal use of our products through your communication. A fundamental building block for our success is to convince and inspire our clients and partners of our mission - ranging from hairdressers to dental practices and from financial advisors to bank employees./ppWe have already supported more than 150,000 companies with over 4.5 billion euros. Our team does everything to help more medium-sized companies succeed - through better access to financing and additional services that make everyday business easier. Our mission? To support one million companies in their decisive moments and to make a sustainable contribution - both for the companies themselves, their economic ecosystem, and the German economy as a whole./ppThe requirements:/pulliShow curiosity in the use of AI tools and interest in learning more about them. You already use AI safely in practice to solve problems, work more efficiently, and improve the quality of your work. You show a good sense of when the use is meaningful and can justify your decisions./liliAccompany new clients through the steps for a successful contract conclusion and exceed their expectations by addressing individual concerns and finding the optimal use of our product together with clients./liliEnsure that our clients are quickly informed about their individual possibilities and our product developments./liliYou are responsible for your own portfolio of existing and new clients./liliYou build strong, long-term relationships with your clients and help them achieve their business goals with iwoca./liliYou have a good understanding of how companies work, including their most important risk and revenue factors./liliThrough your regular feedback on our clients feedback, improvement possibilities in our processes, or new offers from our competitors, you actively participate in the development of iwoca./li/ulpThe most important thing about you:/ppWe are looking for people who are smart, down-to-earth, and motivated and who want to constantly develop themselves. To be successful in this role, the following ideally applies to you:/pulliYou enjoy communicating with clients and live customer centricity. For you, achieving successes with our clients is the greatest motivation./liliYou have a completed commercial education / business administration degree and can point to relevant professional experience in customer service (experience in the banking environment or a fintech is a plus)./liliYou are a true team player and can support the team in cross-departmental projects./liliYou are highly motivated, organized, sales-oriented, and have a hands-on-mentality./liliYou have excellent communication skills and excellent German language skills. You also have English skills so that meetings in our international team are no problem for you./liliAn independent, team-oriented, and reliable way of working is a matter of course for you./liliYou have the ability to think outside the box to make optimization suggestions for our products, systems, and processes./li/ulh3Salary/h3pWe expect a salary between 36,000 and 44,000 for this position. However, it is important to us to pay you fairly, so please definitely state your salary expectations in your application. We regularly compare salaries with the market rates and additionally conduct quarterly performance and salary reviews./ph3Culture/h3pAt iwoca, the best idea wins. Our culture is based on independent thinking, questioning assumptions, and fact-based decisions. We place great value on learning and development and give you the freedom to develop in the direction in which you are most effective./ppWe are a technology company and believe in the potential of AI to make us work faster and better. We create the conditions for everyone in the team to have access to the best models at any time - and for these models to work with our data. At the same time, we support you in learning how to use new tools and develop with them./ph3Offices/h3pWe do our best to make iwoca a great workplace:/pulliOffices in Berlin, Frankfurt, London, and Leeds with plenty of snacks and drinks/liliEvents and clubs: From running groups and padel to monthly ping-pong and billiard tournaments/li/ulh3Benefits/h3ulliA smart, motivated, and international team (we represent over 35 different nationalities) with an unstoppable growth mindset/lili26 vacation days per year, plus a free day on your birthday, the possibility to buy or sell up to five vacation days, and unlimited (unpaid) vacation/liliA one-month, fully paid sabbatical after 4 years at iwoca/liliDirect access to support from certified psychologists with our partner OpenUp for team members who need emotional or mental support/liliSubsidy for fitness studio membership: 25 for Fit711 or the Urban Sports Club/lili30 subsidy for the Germany ticket/liliPension provision through Canada Life/liliTop locations: In Frankfurt directly in the city center, in Berlin in the middle of the Prenzlauer Berg/liliA paid day for volunteering, on which you can support a non-profit organization of your choice/liliFully equipped refrigerators in our offices with everything you could wish for: from healthy snacks to energy food for the whole day/liliSummer Houses in southern Europe and Winter Houses in the Alps - so far it has been to France, Italy, Spain, and even further away/liliCorporate benefits discounts/li/ulpAnd so that learning never stops, we offer:/pulliA personal budget for learning and further education for everyone/liliA budget for German/English lessons/liliLectures with internal and external speakers for the entire company/liliAccess to learning platforms like Treehouse/li/ulpUseful links:/pulliMore details and additional benefits can be found under iwoca Benefits Guidelines/liliHere you will find our iwoca welcome package for interviews/li/ul/div