Senior Office Manager

Company: TLC Hospitality 

Position: Senior Office Manager

Location: New York, NY (on-site) 

Type: Full-time

Reports to: President and VP

Salary Range: $94,000 to $122,000 annually, depending on experience

Position Summary

The Senior Office Manager will oversee the day-to-day office and administrative operations of the company. This individual will report directly to the President and Vice President, participating in weekly leadership meetings to review operations, employee matters, priorities, and company initiatives.

This position serves as the primary administrative Manager to the company’s Field Manager, providing the operational support and administrative HR support necessary to ensure an efficient workforce and full compliance with company policies and employment laws. While the Senior Office Manager works closely with the Field Manager on employee-related matters, the Field Manager maintains responsibility for hotel operations and client relationships.

The ideal candidate is a proactive, highly organized professional who thrives in a fast-paced environment, exercises sound judgment, maintains confidentiality, and possesses outstanding communication, leadership, and problem-solving skills.

About the Company

Our company provides housekeeping services to approximately 300 employees assigned to multiple hotel properties. A dedicated Field Manager oversees daily staffing, hotel operations, and client relationships. The HR & Office Manager will lead all office administration and Human Resources functions, ensuring operational excellence, compliance, and outstanding support to company leadership and employees.

Key Responsibilities

Office & Operations Management

• Oversee the daily administrative operations of the corporate office.
• Supervise, coach, and develop two direct administrative staff members.
• Develop, implement, update, and continuously improve office procedures and operational processes.
• Manage the office operating budget.
• Coordinate the monthly purchasing of cleaning supplies and operational materials for five hotel properties while maintaining inventory control and cost efficiency.
• Respond promptly and professionally to emails, phone calls, and written correspondence in both English and Spanish.
• Maintain organized office records and ensure proper document retention.

Human Resource Administrator

• Ability to manage recruiting, interviewing, hiring, onboarding, and offboarding.
• Process background checks and all pre-employment requirements.
• Maintain complete, accurate, confidential, and compliant employee personnel files.
• Prepare, document, and administer disciplinary actions, written warnings, performance improvement plans, and other employment-related documentation.
• Handle administrative employee inquiries regarding employment status, payroll issues, wage increases, sick leave, company policies, and employment documentation.
• Manage Workers’ Compensation and Disability claims, with related documentation.
• Maintain knowledge of New York State Department of Labor regulations and ensure compliance with all applicable employment laws and regulations.

Requirements

Qualifications

• Fully bilingual in English and Spanish (verbal and written).
• Minimum of five (5) years of progressive experience in Office Management, Business Administration, HR or a related leadership role.
• Experience supervising administrative staff.
• Strong experience in recruiting, interviewing, hiring, onboarding, employee relations, and performance management.
• Experience preparing disciplinary documentation and conducting employee counseling meetings.
• Experience managing Workers’ Compensation and Disability claims.
• Knowledge of New York State Department of Labor regulations and employment law.
• Proficiency with Microsoft Office (Word, Excel, Outlook) is required.
• Experience with Homebase is preferred but not required.
• Excellent organizational, leadership, communication, customer service, and problem-solving skills.
• Ability to prioritize multiple responsibilities while maintaining accuracy and confidentiality.

Core Competencies

• Leadership
• Human Resources Administration
• Employee Relations
• Organizational and Time Management
• Policy Development and Process Improvement
• Problem Solving and Decision Making
• Confidentiality and Professionalism
• Customer Service
• Attention to Detail
• Strong Written and Verbal Communication
• Ability to Work Independently and Collaboratively