Member Services Coordinator

Member Services Coordinator

Join the Discovery family, where quality and service are at the heart of everything we do! This role will be located at one of Discovery Land Company's Hamptons locations: Dune Deck Beach Club, set in Westhampton Beach, New York. Dune Deck Beach Club is seeking a seasonal Member Services Coordinator to join the Member Services Department. This role is available until September 30, 2026. In this role, you will be part of creating the Discovery Land Company experience for our members and fellow employees.

Key Responsibilities

• Provide a warm, welcoming environment to members and guests.
• Provide exceptional service to members/guests and team members.
• Initiates interaction with Members, guests, and prospective Members to obtain and disperse any relevant information.
• Be knowledgeable of trusted local area vendors, stores, and services to recommend to members/guests.
• Create itineraries and coordinate transportation needs, reservations, and activities for members, guests, and visitors and with appropriate departments.
• Meet, guide, and assist members/guests upon arrival and departure.
• Create or provide reports and files related to the department, including daily reports on onsite activity and up-to-date 10-day forecast of visits and special requests.
• Know the member roster and keep up-to-date notes on all preferences, information, and anything pertinent.
• Interact with other departments to meet member, guest, and prospective member requests.
• Coordinate hotel reservations as needed by the manager.
• Assist with kid's camp activities and any other childcare requests.
• Filter dining requests through to the F&B managers and/or hostesses.
• Help plan and execute events as needed throughout the season.
• Promote activities and events advertised on the seasonal entertainment calendar.
• Help coordinate live entertainment and vendors' arrival, set up, and departure.
• Answer phones and direct calls to the proper department.
• Communicate closely with residential services regarding check-ins and check-outs.
• Assist in the hotel operation as needed, including cleanliness, amenities, repair requests, room service requests, and other duties as assigned by leadership.
• Any interaction with scheduled activities is limited to supportive, guest-assistance tasks, such as welcoming attendees, assisting with schedules, or relaying requests to the appropriate department; not planning, organizing, or managing scheduled activities.

Qualifications

• At least six (6) months of guest-service experience in a high-volume environment at a restaurant, resort, or private club.
• Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
• Knowledge of and ability to operate computer and communication platforms.
• Ability to work in a team environment.
• Ability to stay calm and focused during the busiest of times.
• Must be able to work a flexible schedule, including evenings, weekends, holidays, and shifts greater than eight (8) hours.
• Must be able to read, write, speak, and understand English.

• Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.
• Background check will be performed at the expense of the employer.

Benefits

• Pay Range: $25.00 - $30.00 USD per hour; based on experience
• Employee Meals, Referral Incentives, and Recognition Programs
• Optional housing is offered through a separate rental company for those outside of a commutable distance. Cost of housing and utilities, if accepted, is $100.00 - $150.00 per week for a shared room. Employer will not deduct for rent; rent will be paid directly to a separate company via electronic payment, no cash.
• Professional development and Global Mobility Opportunities for the future.

About Us

Sitting on the south fork of Long Island in Westhampton Beach, Dune Deck Beach Club is an idyllic beachfront club in New York, just moments away from bustling city life. Offering waterfront suites and an engaging set of outdoor and indoor amenities, Dune Deck creates a one-of-a-kind experience for family fun in the Hamptons. Here members can enjoy unique dining experiences throughout the summer season as well as Discovery's signature Outdoor Pursuits program. At Dune Deck, our employees use their personal talent, passion, and resources to meaningfully integrate with diverse cultures and communities. All while providing the highest level of member and guest services and contributing to the creation of unforgettable experiences.

Discovery Land Company is a U.S.-based real estate developer and operator of private residential club communities and resorts with a world-renowned portfolio of domestic and international properties. The mission of Discovery Land Company is to create one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world.