Office Operations Support Specialist

Job Description

Job Description

Position Overview:  We are seeking a friendly office professional who has excellent written and verbal communication skills and is comfortable speaking with customers at all levels, including upper to middle management. As part of a team, this full-time, in-office role primarily focuses on reviewing, processing, and entering incoming orders, ensuring smooth fulfillment of our publications.  During our busy season, this position requires a great deal of order processing .

About us:  The Drivers License Guide Company is a 10-person, Redwood City based B2B publisher. Our publications assist in verifying ID documents. We research and publish three books annually, along with two online resources that are updated continuously.

Key Responsibilities:

• Review and approve orders from banking, retail chains, government and other businesses.
• Accurately enter orders and maintain customer information in CRM.
• Daily balancing of payments received by credit cards and checks.
• Manage accounts receivable processes including invoices and collections.
• Prepare, package, and ship customer orders in a timely manner.
• Assist with general office and administrative tasks. Contribute to special company projects and adapt to shifting priorities as needed.

Qualifications:

• Excellent data entry skills with attention to detail.
• Positive attitude, comfortable with customer service interaction.
• Independent worker, able to make sound judgments and solve problems.
• Familiarity with UPS, FedEx and USPS shipping protocols is a plus.
• Strong office skills in CRM, Microsoft Office, 10-key.
• Dependable, proactive, and a team player.

Compensation and benefits:

• Salary: $75,000 - $95,000 base
• Bonuses: Semi-annual
• Benefits:  Paid Vacation, Paid Holidays, PPO health insurance
• Schedule:  Full-time, Monday-Friday (on-site)
• Work-Life Balance:  No after-hours or weekend requirements
• Convenience:  On-site parking available