Medical Receptionist 1

Job Description

Job Description

The Medical Receptionist 1 serves as the first point of contact for patients and visitors within a healthcare facility, playing a critical role in ensuring a welcoming and efficient patient experience. This position is responsible for managing patient check-ins, scheduling appointments, and maintaining accurate patient records, which directly supports the smooth operation of medical services. The role requires effective communication with patients, healthcare providers, and administrative staff to facilitate seamless coordination of care. Attention to detail and confidentiality are paramount, as the receptionist handles sensitive patient information in compliance with healthcare regulations. Ultimately, the Medical Receptionist 1 contributes to the overall quality of patient care by providing professional, courteous, and organized front-desk support in a fast-paced healthcare environment.

We are excited to announce that we are looking for a Full-Time, Medical Receptionist 1 at Center for Digestive Disease in Union, NJ.

Responsibilities:

• Greet and assist patients and visitors promptly and courteously upon arrival.
• Manage patient appointment scheduling, cancellations, and rescheduling using electronic health record (EHR) systems.
• Verify patient insurance information and collect co-payments or fees as required.
• Maintain accurate and up-to-date patient records, ensuring confidentiality and compliance with HIPAA regulations.
• Answer incoming phone calls, respond to inquiries, and direct calls to appropriate medical staff or departments.
• Coordinate patient flow by notifying medical staff of patient arrivals and managing waiting room logistics.
• Assist with administrative tasks such as filing, faxing, and data entry to support clinical and office operations.
• Handle patient check-out processes, including scheduling follow-up appointments and providing necessary documentation.

Skills:

The required skills enable the Medical Receptionist 1 to effectively manage patient interactions, ensuring clear and compassionate communication that fosters a positive experience. Proficiency with EHR systems and general computer literacy are essential for accurate scheduling, record-keeping, and billing tasks, which support clinical workflows. Attention to detail and organizational skills help maintain compliance with healthcare regulations and protect patient privacy. Preferred skills such as bilingual communication and familiarity with medical terminology enhance the receptionist's ability to serve diverse patient populations and collaborate with clinical staff. Together, these skills ensure the receptionist can efficiently coordinate front desk operations, contributing to the overall effectiveness and professionalism of the healthcare facility.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a medical office or healthcare setting preferred but not required.
• Basic proficiency with computer systems and electronic health record (EHR) software.
• Strong communication and interpersonal skills.
• Ability to maintain patient confidentiality and adhere to HIPAA regulations.

Preferred Qualifications:

• Certification as a Medical Receptionist or Medical Administrative Assistant.
• Experience with specific EHR platforms such as Epic, Cerner, or Meditech.
• Bilingual abilities, particularly in Spanish or other commonly spoken languages in the United States.
• Knowledge of medical terminology and healthcare billing procedures.
• Demonstrated ability to handle multiple tasks efficiently in a fast-paced environment.

We offer competitive base salary, generous benefits, including Medical, Dental, Vision, Life Insurance, Voluntary, Time-Off Benefits, EAP, 401K and Commuter Benefits.