Call Center Patient Services Representative

divh2Patient Services Representative (Call Center) Cardiology Scheduling/h2pCardiac Study Center / Pulse Heart Institute Tacoma, WA Full-Time | MondayFriday | No Weekends or Holidays Hybrid: Remote after 90-day in-person training/ph2About Us/h2pCardiac Study Center (CSC) has partnered with Pulse Heart Institute to deliver trusted outpatient cardiology care throughout the Puget Sound region for over 50 years. In 2016, CSC joined with MultiCare Health System to form Pulse Heart Institutebringing together clinical excellence, innovation, research, and education to improve heart health in our communities./ppWe serve patients across general and specialty cardiology, including Heart Failure, Vascular, Electrophysiology Device, and Nuclear Imaging./ph2Why Youll Love Working With Us/h2ulliMondayFriday schedule no weekends or holidays/liliRemote flexibility after 90-day training period/liliExposure to multi-specialty cardiology workflows/liliStable, mission-driven healthcare organization/liliSupportive leadership and collaborative team culture/liliGrowth opportunities within scheduling, referral coordination, and broader healthcare operations/li/ulh2About the Role/h2pAs a Patient Services Representative (Call Center), you serve as the first point of contact for many of our cardiology patients. Your work directly impacts patient access to care, provider workflow efficiency, and the overall experience of our clinics./ppIn this role, you will coordinate patient scheduling, respond to inquiries with professionalism and empathy, and ensure appointment accuracy based on provider preferences and clinical needs. You will play a critical part in maintaining efficient scheduling operations while upholding compliance standards and delivering exceptional service./ppThis is a high-volume, detail-oriented role ideal for individuals who thrive in structured environments and enjoy helping patients navigate their care./ph2Day-to-Day Responsibilities/h2h3Scheduling Access Coordination/h3ulliSchedule new and returning cardiology patient appointments/liliMaintain provider schedules according to established guidelines and preferences/liliEnsure accuracy of patient demographics and appointment details/liliReschedule appointments and manage cancellations as needed/li/ulh3Patient Communication/h3ulliAnswer inbound calls in a professional and patient-centered manner/liliAddress patient questions or route inquiries to appropriate departments/liliCoordinate communication between patients, providers, and internal teams/li/ulh3Compliance Documentation/h3ulliAdhere to HIPAA and OSHA standards at all times/liliMaintain accurate documentation in EMR systems/liliFollow internal scheduling protocols and quality standards/li/ulh3Coverage Support/h3ulliProvide cross-coverage support across clinic locations as needed/li/ulh2What Youll Need to Succeed/h2h3Minimum Qualifications/h3ulli2 years of customer service experience/liliStrong verbal communication skills/liliAbility to manage multiple tasks in a fast-paced call environment/liliHigh attention to detail and organizational skills/li/ulh3Preferred Qualifications/h3ulli1 year of healthcare experience (preferred but not required)/liliExperience in medical scheduling or call center environments/liliFamiliarity with EMR systems/li/ulh2Work Environment/h2ulliSchedule: Full-time, 40 hours/week/liliShift: 8-hour shifts, MondayFriday/liliTraining: 90-day in-person training period in Tacoma/liliRemote Eligibility: Fully remote after successful completion of training/liliWork Setting: Combination of office and remote work/li/ulh2Pay Benefits/h2pCardiac Study Center / Pulse Heart Institute offers a comprehensive benefits package, including:/pulliMedical, dental, and vision coverage/liliRetirement benefits/liliPaid time off/liliCompetitive compensation/li/ulpPay Range: $21.31 $38.59/hour/ppCompensation is determined based on experience, skill set, and relevant education or certifications, consistent with internal equity and pay transparency standards./ph2Join Our Team/h2pIf youre passionate about helping patients access timely cardiac care and thrive in a structured, team-driven environment, wed love to hear from you./p/div