Remote Customer Care Advocate

Job Description

Job Description

Our organization is a leading healthcare solutions provider dedicated to delivering seamless, energetic, and innovative services that enhance stakeholder satisfaction and retain customer loyalty. Guided by a strong mission, vision, and core values, we focus on transforming the healthcare experience by providing high-quality support to members, providers, and colleagues alike. We pride ourselves on cultivating a collaborative, forward-thinking environment where every interaction is an opportunity to make a meaningful difference.

salary: $19 - $20 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

What You'll Do:

• Engage in a fast-paced Automatic Call Distribution (ACD) phone environment, taking back-to-back customer calls starting at 8:00 AM EST
• Utilize advanced technical, functional, and product knowledge to address complex insurance questions
• Act as a dedicated resource for specialized over-65 insurance products, ensuring plan participants, providers, and stakeholders receive accurate guidance.
• Identify patterns of inconsistent claims filing, obtain necessary records from employer groups or members, and update claims and membership records.

What You'll Bring to the Table:

• Prior experience working in a high-volume call center environment
• Proven experience working successfully in a work-from-home environment
• A high school diploma or GED is required, paired with 0-3 years of related experience

Why Join Us?

• Spend your first 90 days engaged in deep-dive training, ensuring you are fully supported, confident, and prepared before the open enrollment period begins.
• Maintain a stable work-life balance with a fixed, full-time Monday through Friday schedule from 8:00 AM to 5:00 PM EST, which includes a dedicated one-hour lunch break.
• Begin every day with a collaborative team chat designed to align goals, share insights, and keep you connected to your peers in a fully remote environment.

Skills

• Telephone Etiquette
• CRM
• Health Insurance Policies
• Call Center Support
• Enrollment

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on ziprecruiter.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.