Collections Manager

VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000 employees in more than 40 locations in North America, Asia, Europe, Africa, and the Caribbean. We deliver omnichannel and multilingual support, software development, quality assurance, CX advisory, and automation & process excellence to the world’s most-respected brands. VXI is one of the fastest growing, privately-held business services organizations in the United States and the Philippines, and one of the few US-based customer-care organizations in China. VXI is also backed by private equity investor Bain Capital. Our initial partnership ran from 2012 to 2016 and was the beginning of prosperous times for the company. During this period, not only did VXI expand our footprint in the US and Philippines, but we also gained ground in the Chinese and Central American markets. Additionally, we acquired Symbio, expanding our global services offering and enhancing our competitive position. In 2022, Bain Capital re-invested in the organization after completing a buy-out from Carlyle. This is a rare occurrence in the private equity space and shows the level of performance VXI delivers for our clients, employees, and to shareholders. For more information about VXI, visit: For more information about our partnership with Bain, please visit: About the Opportunity The Collections Manager will play a key role in supporting the establishment and growth of the organization's Collections Operations function. Initially, this position will focus on managing collections licensing and regulatory compliance across multiple U.S. states, ensuring compliance with all applicable licensing requirements and regulatory standards. The successful candidate will oversee licensing activities, maintain compliance documentation, coordinate with licensing vendors and regulatory agencies, and partner with internal stakeholders to support operational readiness. This role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a highly regulated environment. As the Collections business expands, the role may evolve into a broader operational leadership position with opportunities to support collections operations, drive process improvements, and contribute to the continued growth of the function. Responsibilities Lead and coordinate collections licensing efforts across multiple U.S. states to support business operations. Manage licensing applications, renewals, regulatory filings, and ongoing compliance requirements. Partner with internal stakeholders, licensing vendors, and regulatory agencies to ensure timely completion of licensing activities. Monitor federal and state collections regulations and ensure ongoing compliance with applicable requirements. Maintain accurate licensing documentation and support internal and external audits. Collaborate with Operations, Compliance, Legal, and client stakeholders to establish best practices and operational readiness. Utilize licensing platforms and vendor solutions, including Cornerstone and RASI, to manage licensing activities. Participate in client-facing meetings, provide operational updates, and address compliance-related questions. Identify opportunities to improve licensing processes and strengthen compliance programs. Support the continued growth of the Collections function and contribute to the transition into broader operational leadership responsibilities as the business expands. Qualifications Required Experience Minimum of 5 years of experience in collections management, collections operations, or a related regulatory compliance environment. Strong understanding of collections regulations and compliance requirements. Experience managing or supporting multi-state collections licensing processes. Familiarity with state regulatory agencies and licensing requirements. Experience working with Microsoft Office 365, particularly Excel. Excellent organizational skills with the ability to manage multiple priorities simultaneously. Strong communication and stakeholder management skills. Self-starter with exceptional attention to detail and the ability to work independently. Must be willing to complete background screening, fingerprinting, and a credit review as part of the licensing process. Must possess, or be willing to obtain, required state collections licenses, including Nevada and Michigan, within the designated timeframe. Preferred Bachelor's degree preferred. Experience working with licensing vendors such as RASI or Cornerstone. Experience establishing licensing and compliance programs from the ground up. Prior experience in client-facing roles supporting collections operations. Experience leading process improvement initiatives within a regulated collections environment. This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent. Work Arrangement : Candidates must reside within driving distance of the Los Angeles office and be available to work onsite as business needs require. Compensation: The base salary range for this position is $70,000 to $90,000. This range reflects a good faith estimate in accordance with California law. Final compensation will be determined based on experience, qualifications, and overall alignment with the role. The total compensation package will include a performance-based incentive and comprehensive benefits. #J-18808-Ljbffr