Accounts Receivable Collections Supervisor III

Description:

Note to Suppliers: Each supplier may submit up to 3 candidate. Please ensure you present only your top candidates-do not submit just to meet the quota.


Fieldglass Comments Section: Provide a snapshot of key information. (Do not include this on the resume.)
• Candidate's Location: Specify the city.
• Skillset Alignment: Highlight how the candidate's skills align with the role's requirements.
• Requested Time Off: Mention any requested time off, such as vacation.


REMINDER:
- Resumes must be professional and error-free. Hiring Managers will not consider submissions with grammatical errors, spelling mistakes, font inconsistencies, or misaligned bullet points.


***Please note that this role is not initially a supervisory position.*** The selected candidate will not be responsible for managing people at the start. However, if the candidate demonstrates strong supervisory skills, the role may evolve into a supervisory position. This is why we are posting the role with a higher bill rate and including a supervisor job description, along with a leadership requirement, under the working job title of **"Cash Posting Specialist."**


Assignment Information
Address where work is being performed? 300 W. Huntington Dr.
Number of Positions: 1
Job Title/Specialty: Cash Posting Specialist
Target start date: 3/3/2025 or ASAP
Duration of Assignment: 13 weeks
Contract to hire opportunity: Yes
Pay Rate: #####
Mark - up: 40 %
Max bill rate: #####
Manager Name: Miguel Chacon
Hours / Shift: 5 x 8 hours
Start time / End time: 8:00 AM to 4:30 PM
Timecard Approver: Miguel Chacon
Dress code: Business Casual
Parking: Free
Reason position is open: Cover an open position
100 % - On- Site


Must-Haves for the Role:
• Experience with 835 and 837 files and understanding EOB (Explanation of Benefits)
• 5+ years of experience in Payment Posting/Billing and Collections
• Ability to organize and prioritize work to meet strict deadlines
• Strong analytical and math skills
• Demonstrated proficiency in Microsoft Excel, Word, and payment posting software


What are 3-5 "Nice to Have" details that you want to see in a resume?
• 3+ years of experience in a leadership role
• Experience with billing guidelines, contracts, and reimbursement methodologies
• Familiarity with healthcare payment processing systems, such as X12 HIPAA mandated transactions and EDI 835
• Experience working in a fast-paced team environment and independently
• Associate's degree in business, healthcare administration, or a related field


POSITION SUMMARY:
This position supervises the cash posting specialists and is responsible for all daily cash processes, maintaining appropriate posting of all patient and non-patient (G/L) cash, assisting with cash forecasting, and ensuring cash activity is recorded accurately and timely. Monitors discrepancies and notifies appropriate personnel of trends or problems with specific payers, contracts or fee schedule adherence. Adapts to changes of unusual circumstances, new systems, new process flows, structural changes within the department. Promotes cooperation and minimizes disruption to working environment. This position reports to the Director of Accounting and works cross-functionally to support the needs of various departments.


Responsibilities:
• Evaluate and propose changes to various treasury products to ensure the department facilitates transactions effectively and efficiently.
• Monitors discrepancies and makes needed adjustments. Notifies appropriate personnel of trends or problems with specific payers, contracts or fee schedule adherence. Adapts to changes of unusual circumstances, new systems, new process flows, structural changes within the department, promotes cooperation and minimizes disruption to working environment. Works assigned reports in a timely fashion. Responds to e-mails and inquiries timely and professionally.
• Monitor electronic payments and verify compliance with internal controls.
• Responsible for meeting or exceeding monthly quality review. Responds to e-mails and inquiries timely and professionally.
• Maintain all batches posted, timely and accurate (both manual and electronic) included but not limited to "suspense accounts" or "unidentified cash".
• Responsible for identifying and copying payments and or correspondences needed to bill additional insurance companies or maximize reimbursement. Processes correspondence within the established timeline of 5 days from receipt. Responsible for balancing, closing and recording all batches.
• Implementation and testing of regulatory requirements affecting payment processing and cash posting. This includes adherence with the most current version of X12 HIPAA mandated transactions, EDI 835 Health Care Claim Payment/Advice Transaction Set utilizing HIPAA-compliant ANSI standard Claim Adjustment Reason Codes and accompanying Remittance Advice Remark Codes, when appropriate.
• Coordinate with cross functional resources to resolve problems, identify process improvements, and coordinate activities for areas including, but not limited to remittance information for all USCAH changes pertaining to the payment posting functions as well as review and test build of system upgrades or changes that effect payment processing, cash posting and refunds.
• Coordinate with Finance and internal audit to ensure all deposits are posted as directed and all money and files in balance within all internal and external systems.
• Monitor credit inventory and ensure resolution is occurring within regulatory deadlines.
• Review and Investigate adjustments and refunds as necessary to assure that all appropriate efforts to resolve were successfully exhausted. Provide feedback to staff regarding errors in refund and adjustment transactions.
• Monitor status of staff workload using ad hoc and/or system produced reports that identify weekly activity performed, trends in activity and impact of unposted cash.
• Provide feedback to staff regarding the status of assignments and instruction in processes that will resolve balances and meet or exceed best of practice standards.
• Ensure reporting is in place to track and trend daily cash postings movement and average time to resolve issues.
• Manage and oversee the completion and resolution of unidentified cash balance accounts.
• Escalate issues timely with appropriate follow up until a resolution is in place.
• Work collaboratively across various teams requiring information, support, expertise, or production of targeted work outcomes according to productivity and quality standards.
• Manage team by providing leadership to ensure a highly sustainably engaged workforce is in place, with ongoing review of productivity, quality, and staffing needs.
• Other duties assigned as deemed necessary by management.


Qualifications:
• Minimum of 5 years of experience in Payment Posting/Billing and Collections arena required
• Minimum of three years of experience in a leadership role
• Req Experience with 835 and 837 files and understanding EOB.
• Req Ability to organize and prioritize work to meet strict deadlines.
• Req Computer skills including Microsoft Excel, Calculator and Word along with payment posting software.
• Req Demonstrate a strong analytical and math skills.
• Req Ability to work in a fast pace team environment as well as independently.
• Req Strong customer service skills.
• Req Requires excellent communication, customer service and organizational skills.
• Req Must be detailed oriented.
• Req Technical knowledge of billing guidelines, contracts and reimbursement methodology.
• Req Ability to read and interpret 835, EOB and paper remits.


Licensure/Certifications/Education:
• Minimum of a high school diploma
• Prefer an Associate degree in business, healthcare administration, or related field


Medical Enterprise - Non-Clinical Onboarding - Must complete all onboarding requirements prior to the start date, with no exceptions.


Medical Enterprise - Non-Clinical Onboarding Requirements:
Background, Education, and Employment
Background Check:
• Social Security Trace: 7 years worked and lived found by SSN Trace
• County Criminal F&M: 7 years
• Federal Criminal: 7 years
• Widescreen Plus National Criminal Search
• National Sex Offender Registry
• Healthcare Sanctions - State
• OIG/SAM
Education:
• HS Diploma (or equivalent - GED)
Employment:
• Verification of 3 Employers, with 2 out of 3 verified
Other Requirements:
• HIPAA Training
• Application
• Temporary Worker Agreement
• Harassment & Discrimination Pamphlet
Medical Requirements:
Immunizations:
• MMR (Measles, Mumps, Rubella): Proof of immunity or series of 2 shots
• Varicella (Chickenpox): Proof of immunity or series of 2 shots
• Hepatitis B: Proof of immunity or series of 3 shots; worker can decline with a declination form on file
TB Test:
• Annual test required; results must be read within 24 to 48 hours
• Positive TB history requires chest x-ray results
Drug Screen:
• Must be taken within 72 hours or the offer is rescinded.
• 10-panel drug test including:
o Amphetamines
o Barbiturates
o Benzodiazepines
o Cocaine metabolite
o Opiates (Codeine, Morphine)
o Hydrocodone
o Hydromorphone
o Oxycodone
o Phencyclidine
o Methadone
o Propoxyphene
Influenza Vaccination:
• Required for the current flu season (11/1 through 5/30)
• Workers starting after May 1st should wait until after September 1st for the next flu shot season
• Accepts signed personal/medical exemption
COVID Vaccinations:
• Fully vaccinated with Covid-23-24 Vaccine
• Accepts signed religious/medical exemption


Note: All items are billable except for the drug screen.


Qualified Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California F
Working Job Title
Additional Details

• Manager's Requested ### : (No Value)
• Does the position allow for the worker to be virtual/remote? : No
• Shore Options Available for this Position : Onshore Only
• Critical Position? : No
• Kelly Job Code : AR01
• Operations Group : USC Medical Enterprise
• Working Job Title : Cash Posting Specialist
• Markup Category : Professional
• Shift Details/Expected Working Days and Hours : SEE JD
• Dress Code/Special Attire : SEE JD
• Does this position require driving? : No
• Will resource have direct patient contact? : No
• HIPAA training required? : Yes
• Nearest Parking Location : SEE JD
• Will job responsibilities include working directly with minors? : No