Accounts Receivable Manager

We truly value our employees and are committed to their success! We offer long-term employment opportunities with job stability, as well as support and encouragement for career growth and advancement. Our comprehensive benefits package includes Health, Dental, and Vision insurance, Paid Time Off, 9 Paid Holidays, a 403(b) Retirement Plan with company matching, and company-paid Life Insurance. Join our team and experience a workplace culture that fosters teamwork, growth, and support!

Los Angeles Jewish Health has been a trusted provider of senior healthcare for over 100 years, offering a wide range of services that prioritize excellence and Jewish values. We serve more than 4,000 seniors across our San Fernando Valley campuses, delivering personalized care tailored to each individual’s needs, from independent living to specialized healthcare programs.

The responsibilities of the Accounts Receivable Manager include, but are not limited to:

Responsibilities:

• Supervise and manage the organization’s accounts receivable and business office systems.
• Oversee AR follow-up and Denial Management operations to meet financial, productivity, and quality goals.
• Collaborate with the AR Director to identify department training needs, including system education, industry updates, and process/protocol changes.
• Ensure staff productivity and quality standards are met by working closely with the team.
• Utilize reporting and analytics to track key performance metrics, identify trends, and pinpoint process improvement opportunities.
• Provide superior customer service to residents, internal and external customers.
• Develop and monitor policies and practices for compliance with regulations and standards.
• Set goals for the Fiscal AR team and track progress toward achievement.
• Stay current on industry regulations, federal/state laws, and revenue cycle best practices.
• Provide AR Director with regular feedback on AR performance and continuous improvement initiatives.
• Coach and mentor staff to foster professional growth and development.
• Participate in the orientation and training of newly hired staff members.
• Develop and implement ongoing training programs to enhance employees' skills, knowledge, and productivity.
• Provide leadership and direction to staff, promoting a creative and productive work environment to meet/exceed performance standards.
• Monitor and measure staff performance, addressing concerns and ensuring efficient, accurate, and productive work.
• Ensure compliance with all policies and procedures; recognize exemplary compliance and take corrective actions as necessary.
• Make decisions and take actions to ensure the efficient daily operation of the department.

Experience and Skills:

Education:

• High School Diploma or GED required.
• Basic accounting course and/or degree preferred.

Qualifications:

• Minimum of five years of healthcare revenue cycle supervisory or management experience required.
• Proven ability to build and lead an effective AR follow-up and denials management team with measurable results.
• In-depth knowledge of SNF medical insurance billing and follow-up procedures, including HMO, PPO, Medicare, Medi-Cal, Medi-Cal Managed Care, and indemnity plans.
• Experience with SNF billing systems required; experience with Matrixcare software systems is a plus.
• Strong organizational, time management, and communication skills.
• Proficient in Microsoft Office Suite.

Join Los Angeles Jewish Health and make a meaningful impact in the lives of seniors in our community. Become part of our compassionate team, dedicated to providing exceptional care and support.