Project Management Lead - Enterprise Transformation

Role Description

As a Project Management Lead, in a Shared Services capacity supporting the Insurance organization, you will manage all aspects of cross-functional, varying degrees of complexity programs and/or projects to deliver sustainable business outcomes on time and within budget. Your business outcomes focus fosters flexibility in how to achieve the desired results in the most efficient way possible. You will utilize structured and organized ways of working to consistently deliver high quality results yet embrace business agility to adapt plans when necessary.

Working in a team-based environment, you will use influencing skills to hold others accountable for their parts while also offering suggestions for continual improvement. Your expertise will enable you to participate and contribute to the Project Management and Change Management Centers of Excellence.

The Project Management Lead will work closely with business owners/project sponsors to:

• Understand the scope of a project.
• Create a charter with defined milestones to develop an implementation approach and project plan.
• Secure resources by identifying impacted stakeholders.
• Facilitate meetings and coordinate activities to achieve business objectives within established timeframes.

As a business partner in the implementation of new initiatives, the Project Management Lead is responsible for managing all phases of the project life cycle, which includes:

• Feasibility (business case)
• Design (planning)
• Build (oversee delivery of planned work)
• Test (quality)
• Deploy (transitional activities)
• Close (archive documented knowledge)

• Apply internal processes and enforce project standards (such as but not limited to Charter, RACI Matrix, Status Reports, Project Plan, Risk/Issues Tracking, etc.)
• Prepare and understand information contained in a Business Case.
• Write deliverables with business owner such as but not limited to Project Charters.
• Obtain additional knowledge by asking questions, exploring different options, being creative and able to work in the “gray.”
• Build plans to manage scope, time, costs, quality, human resources, communications, risks, procurement, & stakeholders.
• Build and coordinate project plans that drive towards deliverables.
• Oversee execution of planned work performed by team members.
• Demonstrate effective oral and written communication skills including proficiency in communicating effectively with project stakeholders up to and including executive level leadership to manage stakeholder engagement.
• Review expectations/deliverables prepared by senior leadership/business owner.
• Develop clear and concise documentation (i.e., meeting agendas, project documentation, & action items).
• Facilitate regular status meetings with business owner/project teams/steering committees.
• Report progress of project deliverables and milestones on a routine basis.
• Identify risks and formulate mitigation plans.
• Resolve and/or escalate issues in a timely manner.
• Conduct procurements and close contracts.
• Ensure quality reviews are held for all work products.
• Obtain customer acceptance of project deliverables.
• Prepare transition activities to sustain results, realize benefits, & complete organizational change management.
• Document & archive project knowledge.
• Redisperse team members upon project close.
• Exhibit organizational skills.
• Identify the need for Change Management in a project, and advocate for insertion point.
• Interpret ADKAR model results and barrier points.
• Leverage regular use of Microsoft Outlook, Teams, PowerPoint, Word, Excel, and Visio (or comparable process mapping tools).

Qualifications

• Bachelor’s degree.
• Minimum of 8 years or more of program or project management experience.
• At least 5 years of Change Management practitioner experience.
• Project Management Professional (PMP) certification (PMI).
• Experience managing enterprise scale programs and/or projects in a fast-paced environment.
• Ability to manage stakeholders and hold them accountable for deliverables.
• Ability to facilitate meetings with multiple participants of varying levels capturing relevant information.
• Ability to build/maintain and execute tasks in a project plan.
• Ability to conduct interviews and focus group format meetings.
• Comfortable working on new projects with limited knowledge/expertise of the content and be able to learn quickly to effectively manage the implementation.
• Knowledge of Microsoft Office Suite applications including Word, Excel & PowerPoint.
• Experience with process mapping tools such as Visio but not limited to this software.
• Excellent communication and interpersonal skills.
• Demonstrated Executive Presence.

Requirements

• Master’s degree.
• Program Management Professional (PgMP) certification (PMI).
• Knowledge and/or experience in a healthcare services setting.
• Knowledge and/or experience in a Shared Services organization.
• Knowledgeable about SAFe and/or Lean Agile practices.
• Lean or Six Sigma certification.
• Experience/knowledge with Smart Sheets.
• Experience using digital platforms to conduct brainstorming and decision making virtual sessions.

Benefits

• Medical, dental and vision benefits.
• 401(k) retirement savings plan.
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave).
• Short-term and long-term disability.
• Life insurance and many other opportunities.